Job Profile Summary

Under general direction, this position assists the Director of Campus Technology in administering and managing the effective delivery of technical support services to students, faculty, staff, and guests at onsite and remote locations. Serves as a point of contact between the Information Technology and college departments, working together to procure, implement, and support hardware, software, peripherals, and training. Supports the IT department in achieving strategic technology-driven goals related to efficiency and productivity, employee engagement and satisfaction, and provides innovative solutions to drive organizational success.

  

Minimum Education:

• Bachelor’s degree in information technology or related program required. Master’s degree preferred.
• An equivalent of experience and education may be considered.

Minimum Experience/Training:

• Six years of technical experience with supervisory or lead experience.
• Relevant experience supporting end-users, technology devices, and software deployment.
• Microsoft Endpoint Manager Configuration (SCCM) and Active Directory 
• Mobile Deployment Management Tools           

Minimum Certification/Licenses:

• Required: CompTIA A+
• Preferred: CompTIA Network +

Essential Functions:

•  Daily—15% Works in close collaboration with the Director of Campus Technology to provide leadership, direction, and guidance to the department.
• Daily – 10%: Responsible for overall people management of the area, including recommendation of staffing, hiring, termination and discipline, setting performance standards and evaluating staff, and staff development and training
• Daily – 15% Oversees the effective resolution of technical issues and requests to ensure a high level of customer satisfaction. Monitors workload statistics to achieve service level agreement objectives and implement creative solutions within an acceptable timeframe.
• Daily—10% Identifies opportunities to leverage technology for instructional and operational efficiencies; assesses and recommends new tools to enhance the learning and work environment. Manages the deployment of software and equipment to computer classrooms, offices, event spaces, and other areas.
• Daily – 10% Provides technical consultation services to guide technology procurement, integration, and maintenance.
• Weekly –5% Ensures IT staff compliance with relevant laws, regulations, institutional policies, and departmental operating procedures.
• Weekly – 5% Fosters a culture of continuous learning and professional development within the technical support team, focusing on internal training, degrees, and certifications.
• Daily—10% Oversees the IT asset inventory and reconciliation of all newly procured technology equipment and software, ensures accurate product tracking, and delivers to the appropriate requesting department. Maintains detailed and up-to-date records of technology purchases and deployment.
• Weekly - 5%: Attends campus department meetings to provide updates on various Information Technology initiatives.
• Annually -5% Assists in preparing, monitoring, and administering the department's annual budget, including staffing, equipment, and supplies.
• Annually - 5%: Acts on behalf of the Director of Campus Technology in his/her absence as directed. 
• Daily - 5%: Performs related duties as assigned.

Knowledge, Skills and Abilities:

• In-depth functional knowledge and expertise in development and execution of project plans and delivery of results
• Requires application of professional theories to conduct analytical/problem-solving and technical skills
• Requires the application of functional expertise in related areas and general knowledge across multiple areas of IT and cross-functional activities
• Ability to lead and set direction for the work of others to unit performance standards for cost, quality, and output (e.g., demonstrated supervisory and organizational skills, ability to set priorities for self and others, schedule work activities, allocate resources and provide appropriate feedback
• Ability to exchange information, present recommendations and collaborate with colleagues and peers within the College and external third party vendors.  

Competencies:

Supervision & Results Orientation

Supports and facilitates the development of staff. Working collectively with upper management, assists employees in increasing their capabilities and maximizing their potential

Innovation and Creativity

Contributes to the planning and implementation of creative ideas to move the organization, processes, and systems forward

Teamwork & Collaboration

Promotes quality teams through the effective use of the organization’s performance management system (e.g. establishes performance standards, appraises staff accomplishments using developed standards, and takes action to reward and counsel as appropriate). Embraces and employs the diversity of individuals, cultures, values, ideas and communication styles in the achievement of common goals

Models inclusive excellence through specific actions that support the College’s diversity goals in the recruitment, hiring, and retention of talented and varying faculty and staff

Continuous Improvement & Quality Service Orientation

Demonstrates awareness for potential or actual problem areas of the work unit, works closely with management and leadership to implements successful solutions.  Fosters and environment of respect, dignity, and compassion that affirms and empowers all of its members (students, faculty, staff, outside organizations, others you provide service to) while striving for the highest ethical standards and social responsibility

Resource Management & Technology

Organizes and manages resources to bring about the successful completion of specific project goals and objectives. Ensures the effective use of college resources during project implementation

Job Title

Assistant Director, Technology Support

  

Position Number

P0078231

    

Job Status

Full time Regular

    

Department

Campus Technology Support - Desktop Computing

  

Location

South Campus

    

Pay Grade

514

    

Salary

$67,904- $80,636 Salary commensurate with education and experience.

  

Work Shift

First Shift

   

Work Schedule

Monday - Friday

   

Hours Per Week

37.5

   

Posting End Date

Open Until Filled

   

Comments

To be considered for this position, a completed online employment application along with a resume is required. The first review of applications will take place May 8, 2024..

   

Designated Essential Personnel

Yes

   

FLSA Status

Exempt

   

Position Classification

Professional Technical Staff (PTS)

   

Special Instructions to Applicant:

For positions requiring a degree, the official transcripts are required upon hire. An unofficial copy of the degree/transcript is acceptable during the application process and must be attached to the online application. If unable to attach the documentation, please email document to jobs@broward.edu or fax to 954-201-7612, stating clearly the position name(s) and position number(s) the transcript is to be attached to.

Foreign Transcript: Transcripts issued outside of the United States require a equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the application deadline. All required documentation must be received on or before the job posting end date.

**Please note that multiple documents can be uploaded in the “Resume/CV/Transcript/License/Certification” section of the application**

Please refer to link with the instructions on how to submit an application with multiple documents. https://www.broward.edu/jobs/_docs/tutorial_external_applicant_broward_college.pdf. 

Employment is contingent upon successful completion of the required background screening process.

Broward College uses E-Verify to check employee eligibility to work in the United States.  You will be required to complete an I-9 Form and provide documentation of your identity for employment purposes.

  

Diversity and Inclusion are a priority at Broward College
Broward College is an equal opportunity employer and strongly encourages applications from eligible veterans and spouses of veterans, underrepresented groups, including minorities, women, and persons with disabilities. The College does not discriminate on the basis of age, color, disability, gender identity, genetic information, national origin, race, religion, sexual orientation or any other legally protected classification.

For inquiries regarding Title IX and the college’s non-discrimination policies, contact the Vice President for Talent and Culture at 954-201-7449, Broward College, 6400 NW 6th Way, Fort Lauderdale, FL 33309.

Applicants needing a reasonable accommodation with the application process, please contact the Talent and Culture Department at nanders1@broward.edu.

Disclaimer

The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted of describe all the specific duties and responsibilities that may be required in any particular position. Directly related education/experience beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Broward College reserves the right to revise or change job duties, job hours, and responsibilities.