Computer Support Technician

Arkansas Tech University

Russellville, AR

ID: 7054669
Posted: December 5, 2018

Job Description

About Arkansas Tech:
Founded in 1909, Arkansas Tech is a state supported comprehensive institution, maintaining regional accreditation from the Higher Learning Commission (HLC) and classification as a Southern Regional Education Board (SREB) level III institution. It is the third-largest in the state with an enrollment close to 12,000 students. The Russellville campus, located in the scenic Arkansas River Valley between the Ozark and Ouachita Mountains, is just one hour from the capital city of Little Rock and boasts a charming blend of historic and modern architecture, including beautiful grounds and greenery. Offering over 100 undergraduate and more than 25 graduate degree programs across seven academic colleges and two campuses, Arkansas Tech provides a solid educational foundation for life-long learning to a diverse community. For more information about Arkansas Tech University and the surrounding community, please visit our website at www.atu.edu/hr to find our “Live Here” informational resources.

About the position:
The Computer Support Technician is responsible for a wide range of activities related to computer support such as maintaining, analyzing, troubleshooting, and repairing hardware and software systems. This position is governed by state and federal laws and institution policy.

Typical Functions:
Resolves hardware or software problems in response to user questions and requests for assistance by diagnosing the source of malfunctions, recommending corrective actions, and/or consulting with appropriate staff or vendor.
Installs, configures, upgrades, or replaces microcomputer hardware and software for users.
Evaluates and makes recommendations for necessary adjustments to applications to satisfy user requirements. Provides recommendations on the purchase of user hardware and software.
Assists in planning, preparation, and conducting seminars on software, hardware, network or other computer related topics.
Performs other duties as assigned.

Knowledge, Skills, and Abilities:
Knowledge of the limitations and use of mainframe and microcomputer hardware and software.
Knowledge of current application software packages and programming concepts.
Ability to evaluate, diagnose, and rectify software and hardware problems.
Ability to analyze computer specifications and apply programming logic.

Minimum Qualifications:
The formal education equivalent of a bachelor’s degree in computer science, mathematics, or a related field.
OR
Completion of technical training in computer science, information technology, or a related field acquired from a vocational, military, or industrial setting plus two years of experience in computer support.

Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management.

OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Preferred Qualifications:
Individual must have experience in troubleshooting, analyzing and performing repairs to computers and peripheral equipment. Must have experience in troubleshooting printing/networking problems. Must have experience assisting in the recommendation to personnel regarding purchases of hardware/software. Must have experience in assisting with the deployment, installation and upgrading of hardware/software. Must have experience in troubleshooting basic network operating systems. Must have experience in maintaining and updating service desk indicating the status of repairs and accounting of time. Individual should have experience in current technology for computer, networking, and software systems. Must have good verbal and written communication skills. Experience working in a University environment/setting is preferred.





 

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