Veterans Services Center Manager (Categorical)

Irvine Valley College

Mission Viejo, CA

ID: 7055426 (Ref.No. P0013482)
Posted: January 18, 2019
Application Deadline: Open Until Filled

Job Description

10-Irvine Valley College
Classification Benefits:

The District offers a comprehensive package of insurance benefits to eligible employees, which includes medical and dental insurance, a vision-care plan, life insurance and dependent life coverage, accidental death and dismemberment coverage, and a long-term disability income-protection plan. All premiums are fully paid by the District. Mandatory retirement incentive is with California Public Employees Retirement System (CalPERS).

Summary Description:

To plan, organize, implement, coordinate, review, monitor, manage and evaluate the programs, services, operations, staff, students and facilities of a community college Veterans Services Center; prepare and administer annual program budgets; ensure compliance with District policies and applicable State of California and federal regulations related to Veterans Services; coordinate activities with other District colleges, divisions and departments; and train, schedule, supervise and evaluate assigned personnel.

To foster a culture of collaboration, mutual respect, innovation, and continuous improvement throughout the District; lead by example; actively participate in and support District-wide participatory governance components and activities and other collaborative processes; encourage professional excellence among the staff and promote an organizational culture of customer service, innovation, and quality services.


Receives immediate supervision and administrative direction from the Assistant Dean – Health, Wellness and Veterans Services or President’s designee.

Exercises functional and technical supervision over Veterans Services permanent staff, temporary employees and Veterans Administration (VA) work-study students.

Knowledge of:

Budget preparation and administration.
Correct English composition, grammar, spelling and vocabulary.
District and College organization, operations and objectives.
Federal, State and District laws, policies, and regulations related to veterans’ education programs.
Interpersonal skills including tact, patience and diplomacy.
Operation of computer, peripherals and software programs, including student information systems, database management, spreadsheet, word processing and VA internet-based software.
Oral and written communication skills.
Planning and organizational skills.
Principles and practices of management, training, supervision and performance evaluation.
Principles and procedures of financial record keeping.
Public relations skills.
Federal, State, and District laws, policies, and regulations related to assigned Veterans Services Center programs and services.
Veterans’ education benefits programs and services.

Ability to:

Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
Collect, compile and analyze data.
Communicate clearly, concisely and effectively, both orally and in writing, with diverse constituencies within and outside of the District.
Deliver effective presentations to veteran students and members of their family or support group.
Develop annual budgets, and effectively and efficiently administer budgets.
Establish and maintain cooperative working relationships with those contacted in the course of work.
Interpret and apply complex and technical State and federal laws and regulations related to assigned programs.
Interpret, apply and explain complex and technical federal laws and VA regulations related to VA education benefits.
Maintain confidential materials.
Operate computer and applications software, including database management, spreadsheet, word processing and software related to veterans’ education benefits programs and services.
Operate office equipment such as computer, printer, calculator, copier and fax machine.
Plan, develop, organize, implement, supervise and coordinate comprehensive veterans’ education benefits programs and services, and their effective delivery to students.
Prepare and maintain records, reports and files according to established procedures.
Prepare clear and concise oral and written reports and recommendations.
Relate effectively to people of varied academic, cultural and socio-economic backgrounds using tact, diplomacy and courtesy.
Train, supervise and evaluate the performance of assigned personnel.
Understand and effectively and collaboratively work in a complicated multi-college environment, as well as within a system of community college districts.
Work cooperatively with others.

Education and Experience Guidelines:

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying.


A Bachelor’s degree from an accredited college or university with major course work in education, counseling, business or public administration or closely related field. A military background is preferred but not required.


At least three years of increasingly responsible management experience in working with veterans, including at least one year of experience in a supervisory capacity.

License or Certificate:

A valid California driver’s license.

Conditions of Employment:

The work environment and physical demands described are representative of those required by an employee to perform essential functions of the job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment:

Standard office setting. Duties are performed primarily in an office environment while sitting at a desk or computer workstation. Incumbents are subject to constant contact with students and staff, frequent interruptions, noise from talking or office equipment and demanding timelines. At least minimal environmental controls are in place to assure health and comfort.

Physical Demands:

Incumbents regularly sit for long periods, walk short distances on a regular basis, travel to various locations to attend meetings and conduct work, use hands and fingers to operate an electronic keyboard or other office machines, reach with hands and arms, stoop or kneel or crouch to file, speak clearly and distinctly to answer telephones and to provide information; see to read fine print and operate computer; hear and understand voices over telephone and in person; and lift, carry and/or move objects weighing up to 10 pounds.

Duties and Responsibilities

Provide leadership regarding outreach and recruitment of veterans as potential IVC students; ensure a favorable image of IVC through organized outreach campaigns and information dissemination; represent IVC at off-campus functions and events designed to inform veterans about veterans services and learning opportunities for veterans at IVC; work with IVC marketing and communication staff to identify and schedule outreach opportunities and advertising sites; and maintain the calendar of outreach and promotional activities and events.

Plan, organize, coordinate and manage the operations and activities of the Veterans Services Center at IVC to ensure compliance with applicable State and federal laws and regulations, and Veterans Administration policies and regulations.

Plan, organize, coordinate and manage the operations and activities of the Veterans Services Center, including the hiring, scheduling, training, direct supervision and evaluation of permanent employees, temporary short-term clerks and VA work-study students.

Work with the Assistant Dean to develop and implement policies and procedures to optimize efficient and effective delivery of services to VA students, accurate and timely reporting to VA of veteran students’ data; and assure the confidential and secure maintenance of VA students’ files.

Develop an organizational structure and work processes that facilitate attainment of established program goals and objectives; develop, manage and evaluate program activities and operations; monitor work flow; implement policies and procedures; review and evaluate work products, methods and procedures; and compile, analyze and evaluate data related to Veterans Services Center programs.

Conduct regularly scheduled staff meetings to provide information, conduct technical training, and discuss and resolve issues and concerns related to daily routines, activities and programs.

Communicate with other student services personnel, District administrators and support personnel, representatives of State and federal agencies, educational institutions, military service organizations, counselors and others to coordinate programs and activities.

Prepare, implement and administer annual approved program budgets; ensure adequate funding to support all required operations; prepare recommendations and justifications regarding budget requests; forecast need for additional funds needed for staffing, equipment, materials, and supplies; and authorize expenditures according to District policies and applicable regulations.

Oversee and monitor the selection, ordering and care of supplies and equipment within the Veterans Services Center.

Provide information, referrals, and outreach related to outside agencies that provide assistance to students in areas related to Veterans Services; interpret, apply, explain and ensure compliance with District policies, State and federal regulations and legislation related to Veterans Services, as well as State and federal laws related to assigned programs; review and certify the accuracy of veteran student data concerning program participation.

Coordinate and respond to periodic audits and program reviews; participate in internal, State and federal audits as needed; respond to findings and initiate actions as required.

Maintain current knowledge of the federal, State and VA regulations, policies and requirements and eligibility criteria for veterans’ education programs.

Represent the Veterans Services Center at a variety of administrative and professional meetings as required.

Make oral presentations to students, parents, counselors and professional colleagues at various gatherings; develop and direct the distribution of brochures, flyers and other materials to publicize veterans’ benefits for students.

Direct the maintenance of required records, reports and statistics.

Perform related duties as assigned.


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