Network Support Analyst

Arkansas Tech University

Russellville, AR

ID: 7058552
Posted: July 16, 2019

Job Description

About Arkansas Tech:
Founded in 1909, Arkansas Tech is a state supported comprehensive institution, maintaining regional accreditation from the Higher Learning Commission (HLC) and classification as a Southern Regional Education Board (SREB) level III institution. It is the third-largest in the state with an enrollment close to 12,000 students. The Russellville campus, located in the scenic Arkansas River Valley between the Ozark and Ouachita Mountains, is just one hour from the capital city of Little Rock and boasts a charming blend of historic and modern architecture, including beautiful grounds and greenery. Offering over 100 undergraduate and more than 25 graduate degree programs across seven academic colleges and two campuses, Arkansas Tech provides a solid educational foundation for life-long learning to a diverse community. For more information about Arkansas Tech University and the surrounding community, please visit our website at to find our “Live Here” informational resources.

About the position:
The Network Support Analyst is responsible for maintaining and designing the state data, voice, video, and wireless networks, and provide additional level of maintenance support for network users. This position is governed by state and federal laws and institution policy.

Typical Functions:
Designs data, voice, video, and wireless networks for the state.
Evaluates network management and monitoring products as well as other vendor products.
Monitors all network systems for potential problems.
Makes recommendations for upgrades in order to support new technology or customer requests.
Provides an additional level of maintenance support for all network systems and implements new network projects.
Develops and maintains relationships with network users and vendors to provide best possible solution to customer needs.
Supports core network hardware and software installations and changes.
Designs and supports internet content filtering solutions for customers.
Performs other duties as assigned.

Knowledge, Skills, and Abilities:
Knowledge in design, management or troubleshooting of a large data network or a large wireless network.
Knowledge of network monitoring tools.
Knowledge of data, voice, video, and wireless networks.
Ability to communicate orally and in writing and provide assistance in resolving technical issues.
Ability to read and comprehend technical documents to resolve problems.

Minimum Qualifications:
The formal education of an associate’s degree in information technology, computer science, systems engineering, or related field; plus two years of experience in data network operations/design or a related field.

Additional requirements determined by the agency for recruiting purposes require review and approval by the Arkansas Department of Higher Education.


Preferred Qualifications:
At least 1 year of experience with Impulse SafeConnect NAC or similar NAC software.
At least 1 year of experience with Cisco Wireless LAN Controllers and Access Points.
At least 2 years of experience with Cisco Layer 2 and Layer 3 devices including configuration and updates.
At least 2 years of experience with Paessler PRTG Monitoring Software or similar monitoring software.

To be considered for the Network Support Analyst position, all applications and materials must be received and processed through our applicant tracking system Cornerstone prior to the deadline of July 26, 2019 before 6:00 pm central time.

Please go to to apply.

This position is subject to a pre-employment criminal background check. A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.


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