Mission Viejo, CA
ID: 7058590 (Ref.No. P0004394)
Posted: July 15, 2019
Application Deadline: Open Until Filled
10-Irvine Valley College
The District offers a comprehensive package of insurance benefits to eligible employees, which includes medical and dental insurance, a vision-care plan, life insurance and dependent life coverage, accidental death and dismemberment coverage, and a long-term disability income-protection plan. All premiums are fully paid by the District. Mandatory retirement incentive is with California Public Employees Retirement System (CalPERS).
Under general direction from the appropriate operating unit manager, provides software application support and assistance to students, faculty and staff for routine desktop usage and online distance education course management and technology; assists in the creation of web-based or online courses; and provides specialized training classes for faculty and staff for web-based and online software applications.
General understanding of computers and applications software.
Software applications and related concepts.
Principles and practices used in troubleshooting various software application problems.
Methods and techniques of providing training to faculty and staff on software applications.
Principles used in the design of training materials and programs.
Office automation practice and procedures.
Analyze, troubleshoot and apply problem solving skills to technical problems.
Provide support in the creation of web-based or online courses.
Effectively present training on software applications.
Develop end user documentation from a variety of sources.
Test new software applications and recommend modifications as necessary.
Operate office equipment including computers and supporting word processing, spreadsheet, and
Work cooperatively with other departments, faculty and staff.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.
Education and Experience Guidelines:
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying.
Equivalent to one year of college level course work in computer science, information systems, application programming or a related field.
One year of experience using a variety of software applications; experience providing training or user support is desirable.
Conditions of Employment:
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Work is performed primarily in a standard office setting. Duties are typically performed at a desk or computer terminal; subject to noise from office equipment operation; frequent interruptions and contact in person and on the telephone with students, academic and classified staff and others. At least minimal environmental controls are in place to assure health and comfort.
Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.
Vision: See in the normal visual range with or without correction.
Hearing: Hear in the normal audio range with or without correction.
Duties and Responsibilities
Support the distance education course management system; develop user navigational guides and visual standards; recommend on line instructional formats for faculty.
Provide support to users of software systems licensed by the District for use by students, faculty and staff; troubleshoot and analyze technical problems; facilitate the transfer of information between users and all levels of technical staff; maintain confidentiality on secure and/or sensitive information.
Conduct training on software applications, including group training modules, single – topic workshops, open labs, on-line tutorials, and one-on-one advising; design and develop customized teaching materials and programs; instruct faculty, staff and administrators on specific web site policy, accessibility and content.
Participate in the development of end user documentation from a variety of sources including technical manuals, user documents, originally authored materials, technical staff and user staff; maintain library of systems documentation for disseminating information about processes and data.
Provide problem-solving resources to users through research, analysis and consultation with users, technical staff, managers and vendors.
Perform testing of software; provide feedback to software development staff regarding user interface issues; recommend and coordinate desktop standards, policy changes and new application standards with appropriate staff.
Maintain user accounts for students and faculty to access the District’s intranet web page; provide training and instruction for web site use; support all modules within the portal for all levels within the organization; troubleshoot technical problems as necessary.
Provide support in the development of faculty web sites; collaborate with appropriate staff on the implementation of applications, policies and access changes.
Perform related duties as required.