Application Support Analyst

University of Leeds

Leeds, United Kingdom

ID: 7058675 (Ref.No. CSUIT1283)
Posted: July 24, 2019

Job Description

Are you interested in utilising your experience in supporting a range of applications in a complex information systems environment? Are you an enthusiastic and driven individual with a desire to be part of an Application Support team delivering high quality IT services to effectively support a range of business critical systems? 

Your role will be focused on providing support for a diverse range of existing services and applications, including responsibilities for effective incident, problem and request management. Your excellent communication skills will be utilised when working with a wide range of IT colleagues and users. You will be part of a team delivering support for services that underpin a range of business critical activities.  Initially this will focus on a number of Student information systems and services. You will contribute to the development of new and existing key core services used by a range of business stakeholders, working closely with business change and IT change professionals to ensure systems support is fit for purpose and meets strategic and user requirements. 

You will utilise skills, knowledge and experience gained through working in an Application Support role to provide high quality proactive and reactive application support. You will work effectively, aligned to the software application support lifecycle ensuring effective communication and consultation with stakeholders and customers in delivering and maintaining provision of fit for purpose solutions. 

Working in a complex environment, your work as an Application Support Analyst will involve ensuring user documentation developed and maintained in line with standard operating procedures to ensure alignment with industry best practice, IT standards and regulatory compliance. As an experienced member of the team you will be responsible for supporting, training, coaching and mentoring trainee developers.

To explore the post further or for any queries you may have, please contact: 

Nick Rhodes, IT Operational Leader (Application Support)

Tel: +44 (0)113 343 9079, Email: N.G.Rhodes@leeds.ac.uk 


Location:  Leeds - Main Campus
Faculty/Service:  Professional Services
School/Institute:  IT
Category:  Professional & Managerial
Grade:  Grade 7
Salary:  £33,199 to £39,609 p.a.
Post Type:  Full Time
Contract Type:  Ongoing
Release Date:  Monday 22 July 2019
Closing Date:  Sunday 01 September 2019
Reference:  CSUIT1283




 

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