Student Success Navigator, Career-Technical Education

Community College of Philadelphia

Philadelphia, PA

ID: 7058716
Posted: July 26, 2019

Job Description

General Description
Reporting to the Director of Admissions, the Student Success Navigator, Career-Technical Education (CTE) provides a high-quality coaching experience designed to meet the needs of students entering in the College’s career-technical educational programs. The CTE Success Navigator will provide a broad range of services throughout the admissions cycle to CTE students. This includes connecting students to resources and services to facilitate their entry into the College and the beginning of their studies as they develop a personalized plan for their path to success.

The Student Success Navigator is a grant-funded position.

Specific Responsibilities
• Proactively assist incoming CTE program-placed students through the admissions process. Help them overcome any potential barriers in the student enrollment process.

• Act as a concierge for students by assisting with administrative processes such as completing placement process, directing to the appropriate departments for financing needs and act as a liaison between students and other College departments.

• Maintain high visibility through dynamic interactions with CTE students by phone, video conferencing, text, live chat, and email on a regular and consistent basis.

• Check in with students through their decision-making process by engaging in a consultative dialogue to explore and uncover student needs and concerns, presenting information in a professional, articulate, and confident manner, and effectively communicating the value proposition of their chosen CTE program.

• Evaluate incoming transcripts for CTE students, as designated, and explore Prior Learning options with CTE students.

• Provide general information about financial aid and scholarship requirements and processes, as well as other options for financing their education.

• Facilitate and organize virtual prospective student-facing events such as webinars and new student success events for CTE students.

• Accurately document, maintain, and track all CTE student interactions, information, and progression through student enrollment processes and document outcomes.

• Maintain outreach, engagement and service that is inclusive and that encourages, supports, and celebrates the diversity of the College community.

• Deliver quality customer service to both internal and external constituents in a professional, helpful and courteous manner.

• Maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological and ethnic backgrounds.

• Other duties as assigned.

Minimum Qualifications
• Bachelor’s degree required.

• At least one (1) year of related work experience within higher education required.

• Strong organizational and time management skills with exceptional attention to detail required.

• Experience successfully working independently as well as part of a team with a collaborative approach to problem solving required.

• Ability to work in a fast-paced, collaborative environment required.

• Demonstrated ability to maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty and staff of varying social, economic, cultural, ideological and ethnic backgrounds by effectively using cross-cultural skills and abilities required.

• Demonstrated ability to provide excellent customer service required.

• Demonstrated ability to assess student populations in order to develop effective intervention strategies required.

• Proficiency using MS Word and Excel required.

• Ability to conduct webinars, presentations, live chat, tele-conferencing and email/text/phone campaigns is required.

• Outstanding written, verbal, and interpersonal communication skills required.

• Awareness of FERPA and ethical principles in working with students required.

• Must be available to work nights and weekends based on business needs and to serve working adults. Must have the ability to travel between campuses and for events, as needed.

• Other duties as assigned.

Preferred Qualifications
• Master’s degree preferred. Any and all degree(s) must be from a regionally accredited institution of higher learning.

• Experience working in a higher education setting with undergraduates in a recruitment/outreach, admissions, financial aid, and/or student success related capacity preferred.

• Proficiency using an enterprise-wide system (i.e. Ellucian Banner) and CRM preferred.


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