Associate Systems Administrator

University of Massachusetts Dartmouth

Dartmouth , MA

ID: 7059928
Posted: August 30, 2019

Job Description

SUMMARY PURPOSE OF POSITION: The Associate Systems Administrator will serve as a detail-oriented professional in the IT systems administration field who can work as technical liaison between the IT Service Center, Networking and Telecom and the Enterprise Systems teams. Support backend systems and applications for the IT Service Center and work closely with support staff. Assist and take functional direction from senior Windows and Unix system administrators, focused on highly virtualized server technology on premise as well as in private and public cloud environments. Responsible for physical and virtual upgrades, testing, backup/restore, scripting, and log analysis in support of the IT enterprise. Interact with campus community at large for server and application needs.

Follow the University’s best practices to build and/or support student academic success and retention, and assist in meeting strategic objectives for persistence and timely graduation of all the student population.


Analyze, log, track and resolve software and hardware matters of significance pertaining to networking connectivity issues, servers, and applications to meet business needs.
Perform troubleshooting to isolate and diagnose common system problems; document system events to ensure continuous functioning. Recommend courses of action and implement as approved.
Upgrade system software and hardware components as required to meet business needs; coordinate backups. Ensure upgrades are occurring in accordance with established parameters.
Coordinate the installation of client department specific applications and systems for academic and research needs. Determine appropriate method for installing applications and systems; resolve matters of significance and implement corrective course of action as needed.
Responsible to install, test, upgrade and configure system files and services to enhance performance.
Utilize Salesforce, Microsoft Teams, and similar tools to log changes, develop documentation, and track cases for support purposes.
Assist with Microsoft Active Directory/LDAP integration, replication and troubleshooting for enterprise-wide systems (e.g. Identity Management.)
Administer server maintenance and troubleshooting including existing domain controller migrations, user management, and access and resource sharing such as application, file and print sharing.
Administer software deployment (e.g. SCCM) and support such as operating systems, enterprise anti-virus, security (host-based firewalls and logging), and other supported software.
Support technologies for enterprise-class system backup and recovery technologies.
Implement technologies supporting high availability, system monitoring (e.g. Nagios, log management), disaster recovery (DR) and business continuity (BC) procedures for supported systems.
Attend user group meetings, seminars and conferences as appropriate.
Integrate and support IT systems for compliance, policy enforcement and penetration testing.
Perform other duties as assigned.

EDUCATION: Associates Degree in Information Technology, Computer Science, or equivalent degree.


Demonstrated (three or more years) of experience with computer systems and networking.
Experience with storage management and virtualization technologies.
Experience with system automation/patching tools.
Experience working with computer hardware for installation and upgrades
Experience working with software installation/upgrading procedures
Experience working with file and system maintenance procedures
OTHER:Will need to be available for off-hours, evening and/or weekends as projects dictate, and on-call schedule during peak times. Will need to lift and move technology equipment. Some travel may be required.


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