Internal Communications Associate Director

University of Cambridge

Philadelphia, PA

ID: 7060041
Posted: September 4, 2019
Application Deadline: Open Until Filled

Job Description

Position Summary or Faculty Qualifications
Working closely with senior executives within and outside of Marketing Communications, the Internal Communications Associate Director establishes an institutional strategy for internal stakeholder communications.

He/she/they prioritizes employee engagement and drives consistency and efficiency across all internal communications channels. The position is responsible for the preparation of strategies, campaigns, tactical plans, and producing communications of all types, including e-newsletter content, articles, timely announcements to the community, and other forms of communications (e.g. flyers, posters, signage, etc.).

The Internal Communications Associate Director is accountable for maintaining the highest content standards, ensuring all content shared is consistent with, and elevated to, University editorial, branding and style guides.

Duties and Responsibilities:
• Develop, maintain and continually innovate an institution-wide internal communications strategy that guides all internal communications efforts and audiences, including administrators, faculty, supervisors and department leads, and front-line staff.
• Work with the CMCO and Marketing Communications leadership team to create a best-in-class communications organization that values transparency, clarity, proactivity and supervisor buy-in and participation.
• Consult with various leaders institutional leaders on the development of employee communication strategies that increases awareness and understanding of key University initiatives.
• Coordinate with the Office of Human Resources to support communications around employee benefits, procedures and engagement activities.
• Develop and manage various print, digital and online communications tools and platforms to create a highly effective and consistent communication experience across the organization.
• Produce essential internal communications materials, including email communications, key messages, news stories, web content, videos and other assets.
• Assist with the production and email/digital deployment of internally facing newsletters.
• Provide support for crisis/emergency communications.

Secondary Responsibilities:
• Writing, editing and proofreading for publications and marketing collateral as needed.
• Other duties as assigned.

Physical Requirements and/or Unusual Work Hours:
The position may require long periods spent in front of a computer. In addition, weekend and after hours work may be required.

Minimum Requirements:
• Bachelor’s degree in communications, English, marketing or related field.
• 5 to 7 years of experience in developing and executing University-wide communications strategies and programs.
• Experience supporting internal communications at a complex organization that has a variety of stakeholders who work both in the office and in the field.
• Experience supporting internal communications in times of crisis/emergency and in times of significant culture or business change.
• Outstanding written and verbal communication skills, excellent strategic communications capabilities and a demonstrated ability to communicate effectively with leadership, supervisors and colleagues.
• An understanding of digital marketing and the parallel approach to marketing to employees.
• Knowledge of administration and management of email marketing automation platforms such as MailChimp, Constant Contact, Emma, etc. Knowledge and experience with iModules a plus.
• Excellent organizational, interpersonal, and presentation skills.
• Strong attention to detail and ability to exercise good judgment.

Preferred Qualifications:
• A master’s degree in a related field.
• Prior experience working in the higher education industry.
• Background in speechwriting and executive communications support.


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