Classroom & Client Systems Administrator

John Carroll University

University Heights, OH

ID: 7060047
Posted: September 5, 2019
Application Deadline: Open Until Filled

Job Description

The Classroom & Client Systems Administrator will design, build, and manage classroom servers and desktop systems. The position must possess a high level of technical knowledge to assist with the support of classrooms, labs, and faculty/staff desktops. The position will offer opportunities to leverage innovative solutions that take advantage of emerging technologies and trends in the overall area of desktop/classroom information technology, as well as other duties as assigned. This position is an integral part of a cohesive team supporting all members of the JCU community.

Duties and Responsibilities
Managing, administering, and deploying complex desktop configurations, in particular, those that have high interaction with classroom, server, and virtual architectures.
 Development of solutions for varying and complex computing environments, both physical and virtual.
 Managing and reviewing complex group policies and maintaining active directory
accounts or Apple equivalent.
 Providing troubleshooting assistance to all campus computer users to include the following:
o Handling confidential information with discretion and integrity;
o Resolve escalated client issues; and
o Perform miscellaneous job-related duties as assigned.
 Support servers – operating system updates and upgrades, maintenance (hardware and software):
o SCCM, MDT, & WDS–manage multiple images for the PCs deployed in
classrooms and faculty and administrative computers;
o Active Directory – Create/manage user accounts, network shares, security ACLs for students and faculty;
o Group Policy – Creating, reviewing, diagnosing issues related to group policy
o Installing, testing, maintaining, and delivering software for classes after initial image deployment.
 VMware Horizon – Virtual and streaming technology support for classrooms, labs, and
o Act as backup to JCU’s Systems Administrators;
o Responsible for building classroom images;
o Manage Horizon system pool; and
o Develop and maintain faculty sandbox.
 Install all required software for classes prior to each semester using Windows Deployment Services (WDS)/Microsoft Deployment Toolkit (MDT)/SCCM to image classroom PCs.
 Serves as the lead for classroom computing, including configuration, software management, and point of contact for faculty.
 Support PCs in classrooms – install new PCs, remove old equipment, troubleshoot and fix hardware and software issues.
 Developing and training both full-time Technicians and Student Technicians to assist in your role and to avoid redundancies.
 Completion of other duties as assigned, including but not limited to network support (cabling, switches, ports), testing new software packages, providing tech support, documenting processes and procedures, serving on appropriate university committees, and participating in training programs.

Required Qualifications
 Bachelor’s degree, in Computer Science, I.T., or related field. Significant related
experience may substitute for education.
 1-3 years of recent experience developing, testing, managing, maintaining, and deploying various desktop technology solutions.
 Demonstrated professional experience with Active Directory, Group Policy, DNS, DHCP, WINS, TCP/IP, WSUS, MDT, WDS, IIS, SCCM.
 Experience working with virtual environments.
 In-depth knowledge of Microsoft Server 2008, 2012, 2016 Windows 7, Windows 10.
 Certifications – A+, Microsoft (MCSE, MCSA, MCP), or 5 years’ experience with
 Installing/troubleshooting PCs and servers; Experience with a wide range of operating
systems and hardware platforms.
 Ability to follow a logical progression of troubleshooting steps when diagnosing hardware and software issues.
 Ability to manage time, prioritize assignments, and work collaboratively with other staff as necessary.
 Must be able to adapt to an ever-changing environment and stay current on emerging
 Excellent oral and written communication skills.
 Excellent customer service skills and professional demeanor.
 Interest in understanding and supporting John Carroll’s mission to inspire individuals to excel in learning, leadership, and service in the region and in the world.

Preferred Qualifications
 Experience working in a higher education environment
 Demonstrated experience and expertise with the following:
o Jamf, MDM, Apple OS;
o VMWare vSphere and VMWare Horizon;
o Teradici Management Console;
o Faronics Deep Freeze; and/or
o PC/Mac hardware, HP Servers, Lenovo PCs, printers, network switches.

Normal Working Hours and Conditions University core business hours are generally 8:30 am – 5:00 pm. However, this position will require work to be performed outside of normal business hours based on department operations.
Physical Requirements
Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to travel to other office locations and to verbally communicate to exchange information.

Hours Full Time
FLSA Exempt (Salary)
About John Carroll University
John Carroll University is a private, coeducational, Jesuit Catholic university founded in 1886 and dedicated to developing women and men with the knowledge and character to lead and to serve. The University is located in University Heights, Ohio, an attractive residential suburb 10 miles east of downtown Cleveland (metro. area pop. 1.38 million). Academically, the University consists of the College of Arts and Sciences and the Boler College of Business, which both include graduate programs. Degree programs are offered in nearly 60 major fields in the arts, social sciences, natural sciences, and business at the undergraduate level, and in select areas at the master’s level.

The University enrolls approximately 3,000 undergraduate students and 700 graduate students and has a student-to-faculty ratio of 14:1. John Carroll University is one of 28 Jesuit universities in the United States and has been listed in U.S. News & World Report magazine’s top 10 rankings of Midwest regional universities for more than 20 consecutive years.


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