Admissions & Records Specialist II (One or More Positions)

Saddleback College

Mission Viejo, CA

ID: 7061221 (Ref.No. P0003547)
Posted: October 7, 2019
Application Deadline: Open Until Filled

Job Description

20-Saddleback College
Classification Benefits:

The District offers a comprehensive package of insurance benefits to eligible employees, which includes medical and dental insurance, a vision-care plan, life insurance and dependent life coverage, accidental death and dismemberment coverage, and a long-term disability income-protection plan. All premiums are fully paid by the District. Mandatory retirement incentive is with California Public Employees Retirement System (CalPERS).

Summary Description:

Under general supervision from assigned supervisory or management staff, performs the full range of routine technical and clerical duties in support of the Admissions and Records functions including in the areas of student registration and admissions and records input, retrieval, and maintenance; modifies and corrects student records; processes transcripts; performs a variety of data processing operations including to audit and review data entry; and responds to questions and requests for information from students, staff, and the general public received by phone, e-mail, or in-person.

Knowledge of:

Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.
Principles, practices, and procedures of record keeping.
Business letter writing and basic report preparation.
Methods and standards used in processing College paperwork.
Principles and practices used to establish and maintain files and information retrieval systems.
Principles and techniques used in public relations including methods and techniques of proper counter, receptionist, and telephone etiquette.
Basic mathematical concepts.
Basic accounting procedures.
Work organization principles and practices.
English usage, grammar, spelling, punctuation, and vocabulary.

Ability to:

Understand the organization and operation of the assigned program area as necessary to assume assigned responsibilities.
Understand, interpret, and apply administrative and office policies and procedures as well as pertinent laws, regulations, and ordinances.
Perform a variety of specialized office support and clerical duties and activities of a general and specialized nature in support of the Admissions and Records functions.
Respond to requests and inquiries from students, staff, or the general public; effectively present information in person or on the telephone to students, staff, or the public.
Balance accounting ledgers and prepare monies for deposit.
Use sound judgment in recognizing scope of authority.
Type or enter data at a speed necessary for successful job performance.
Compile and organize data and information.
Maintain filing and record-keeping systems.
Exercise good judgment in maintaining information, records, and reports.
Plan and organize work to meet schedules and changing deadlines.
Operate office equipment including computers and supporting word processing, spreadsheet, and database applications.
Adapt to changing technologies and learn functionality of new equipment and systems.
Work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person.
Work with and exhibit sensitivity to and understanding of the varied racial, ethnic, cultural, sexual orientation, academic, socio-economic, and disabled populations of community college students.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.

Education and Experience Guidelines:

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying.


Equivalent to the completion of the twelfth grade supplemented by specialized clerical or office related training or course work.


Experience: Two years of increasingly responsible experience in admissions and records.

Conditions of Employment:

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Work Environment:

Work is performed primarily in a standard office setting. Duties are typically performed at a desk or computer terminal; subject to noise from office equipment operation; frequent interruptions and contact in person and on the telephone with students, academic and classified staff, and others. At least minimal environmental controls are in place to assure health and comfort

Physical Demands:

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Vision: See in the normal visual range with or without correction. Hearing: Hear in the normal audio range with or without correction.

Duties and Responsibilities

Perform transactions that involve correcting student academic records as necessary; recalculate grade points and semester units; enter academic notations on student records; post credit by examining classes and grades.

Receive and process transcript requests; review transcripts for accuracy and research information including student holds, identification numbers, and related items; correct student academic records as directed; prepare and generate transcripts including inputting information and printing transcripts; cashier transcript requests; track number of transcripts processed; post transcripts processed to student’s records.

Process verification requests of enrollment, status, and academic history; create and prepare forms and letters verifying student status and academic history; track number of verifications processed; post verifications processed to student’s records; cashier verification requests.

Research and respond to student and instructor’s inquiries regarding grade problems; research into registration issues.

Prepare, duplicate, and distribute correspondence to instructors regarding grade submittal and collection; review all grade documents for completion and accuracy; prepare correspondence and return problem documents to instructors; notify appropriate staff of missing grades.

Distribute, prepare, maintain, and verify records of weekly, daily, and positive attendance rosters; input grades and positive attendance hours in the computer system.

Receive and process web applications; download web application online; review information and identify any discrepancies; send registration appointment via email to student; follow-up with student for any incomplete information; respond to inquiries made through the web pages.

Receive and log incoming data for processing; verify information for accuracy and completeness; identify errors and make necessary correction or refer to appropriate party; prepare materials for data entry; enter data; receive computer-produced output and verify for accuracy and completeness; initiate correction to output as necessary; prepare, log, and distribute output reports and data; maintain files, source documents, and related data; assist in coding documents.

Organize, monitor for accuracy, correct, and complete the K-12 and Emeritus enrollment process; review K-12 permit forms for accuracy, verify that appropriate and valid signatures have been provided, and assess for unit limitation compliance; retrieve and review periodic reports to assure that program participants remain in compliance.

Assign and input all “priority registration” codes for athletes, D.S.P.S, and E.O.P.S. eligible participants.

Process Supportive Services office requests for D.S.P.S and E.O.P.S. students involving Admissions and Records functions.

Post all “unit overload” approvals forwarded to Admissions and Records by the Counseling Office.

Prepare flyers for students with information pertaining to Cal Grant grade point average verification acceptance and processing; answer inquiries pertaining to Cal Grants; compile student’s academic records for evaluation; submit student’s grade point averages on-line to the California Student Aid Commission within established deadlines.

Provide support and coverage to other Admissions and Records Office functions and programs including counter, phones, grades, and verifications.

Respond to telephone, email, and personal inquiries regarding registration, application, residency, high school permits, telephone and Internet registration and applications, transcripts, and course schedules; disperse forms and answer general information questions; refer complex questions to higher-level admissions and records staff.

Receive application forms; review for accuracy; input into computer terminal; assign identification number; schedule appointments.

Accept transcripts, verification forms, reclass of residency forms, and related forms; receive special petition forms including general petitions, illegal repeat forms, readmission after dismissal forms, applications for certificates or Associate degree, and other forms; process special request for registration; accept and process student data changes.

Assist students in filling out transcript request forms, add/drop cards, petitions, grade requests, and other Admissions and Records forms; input information into computer terminal.

Collect fees; input/post charges, cash/check/bankcard transactions/payments, and other information to student accounts; issue receipts; close out and balance registers; prepare monies for bank deposit by reconciling funds and closing accounting pages.

Process on-line registration, drops, and adds; respond to inquiries made through the web pages.

Monitor enrollment of courses; notify students of filled, canceled, or changed classes.

Process, scan, and input student documents into the document imaging management system; prioritize the scanning of documents; separate documents by type and prepare documents for scanning; scan, index, and post documents and information including applications, residency documentation, incoming transcripts, high school permits, evaluations, petitions, test scores, and other documents; review scanned materials for accuracy and clarity; file or dispose of documents when posted; troubleshoot basic system problems as necessary.

Retrieve, open, sort, and distribute mail for the department; respond to inquires related to assigned area including inquiries regarding the arrival of incoming official transcripts.

Order, stock, and maintain office supplies including needed forms; file and stock transcript paper, special envelops, stamps, toner, cartridges; class schedules, applications, data change forms, add and drop forms, and related forms; maintain counter inventory sheets.

May assist in the hiring and training of part-time clerks and new specialists; prepare procedural manual; update procedural manual with changes made to programs and new office requirements.

Utilize various computer applications and software packages; maintain and generate reports from a database or network system.

Operate office equipment including computer equipment, typewriter, calculator, copier, and facsimile machine.

Perform related duties as required.


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