Service Desk Technician

Saint Mary’s College of California

Moraga, CA

ID: 7061748 (Ref.No. 1680733)
Posted: October 25, 2019
Application Deadline: November 22, 2019

Job Description

Service Desk Technician

Salary: Depends on Qualifications

Job Type: Full-Time

Job Number: 2015-1602432

Location: CA 94556, CA


Closing: 11/22/2019 11:59 PM Pacific


Founded in 1863, Saint Mary's is a residential campus nestled 20 miles east of San Francisco in the picturesque Moraga Valley. Based in the Catholic, Lasallian and Liberal Arts traditions, Saint Mary's currently enrolls more than 4,000 students from diverse backgrounds in undergraduate and graduate programs. The De La Salle Christian Brothers, the largest teaching order of the Roman Catholic Church, guide the spiritual and academic character of the College.

As a comprehensive and independent institution, Saint Mary's offers undergraduate and graduate programs integrating liberal and professional education. Saint Mary's reputation for excellence, innovation, and responsiveness in education stems from its vibrant heritage as a Catholic, Lasallian and Liberal Arts institution. An outstanding, committed faculty and staff that value shared inquiry, integrative learning, and student interaction bring these traditions to life in the 21st century. The College is committed to the educational benefits of diversity.


Service Desk Technician:

• Delivers superior technical support to all Faculty and Staff of Saint Mary's College of California who use desktop and laptop computers, applications, network technologies, and related technologies for the business objectives, classrooms and goals of the College.
• Assists the Desktop Support manager by taking responsibility for assigned key operational areas as instructed by management.
• Follow ITSM procedures as deemed by ITS leadership.
• Provide support and assistance to fellow ITS staff.
• Some telephone support.
• Work is performed with little supervision and requires initiative and judgment.

Provide Technical support to Faculty and Staff:

• Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Works with other ITS staff as appropriate to determine and resolve problems received from clients.
• Interact with numerous computer platforms in a multHayered client environment. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems.
• Trains and orients staff on use of hardware and software.
• Works with procurement staff to purchase hardware an software. Assesses functional needs to determine specifications for purchases.
• Provide telephone device support for faculty and staff.
• To accurately record, update and document requests using the Service Now system.

Support Desktop/Endpoint Manager:

• Take on special projects as requested by management.
• Recommends and/or performs upgrades on systems to ensure longevity.
• To be a highly motivated team player with the skills and ability to manage changing priorities.

Experience and Qualifications:

• Current CompTIA A+ Certification (Essentials and Practical Applications)
• Current CompTIA A+ Remote Support Technician
• Current CompTIA A+ Depot Technician


Supplemental Information:

Application Instructions: Please apply online at
Include a cover letter that specifically addresses how you meet the qualifications and are prepared to support the mission of the College
• A resume
• The name and contact information for three (3) professional references.
• In applying for a position, candidates sign a consent authorizing a broader inquiry which may include reference checks, a motor vehicle check, and a third party background check.Saint Mary's is an equal employment opportunity employer. We support inclusive excellence and are committed to creating a safe and welcoming community for all.
College policy prohibits discrimination based on race, color, religion, national origin, ancestry, age, gender, sexual orientation, marital status, medical condition, physical or mental disability, gender stereotyping, and gender identity, taking a protected leave (e.g. family medical or pregnancy leave), or on any other basis protected by applicable laws.
Saint Mary's College annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Saint Mary's College Report, please go to the Public Safety website at To request a paper copy please call Public Safety at (925) 631-4284. The report includes the type of crime, venue, and number of occurrences.

Please apply online at

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