Distributed Learning Media Support Services Manager

University of Maine

Augusta, ME

ID: 7063380
Posted: February 4, 2020
Application Deadline: Open Until Filled

Job Description

UMA transforms the lives of students of every age and background across the State of Maine and beyond through access to high-quality distance and on-site education, excellence in student support, civic engagement, and professional and liberal arts programs.

UMA is the third largest public university in Maine. In addition to its main campus in the state’s capital, UMA also serves students at its campus in Bangor (UMA Bangor) and through UMA Centers around the state. With its multiple locations and long-term expertise in online and distance learning, UMA is generally considered the university of choice for Mainers of all ages who want to attend college without uprooting their lives.

The University of Maine at Augusta is seeking applicants for the full-time position of Distributed Learning Media Support Services Manager (DLMSSM). The Distributed Learning Media Support Services Manager role supervises Media Services Technicians and coordinates staffing patterns necessary to deliver courses in live streaming and recorded for online distributed modalities. This role also works closely with the UMA Academic Logistics unit to assure streamed and recorded courses are staffed and delivered without fail. This role also contributes to the unit's overall distributed learning technology support to faculty and students as well as course development and streaming support to UMA faculty teaching in any distributed learning modality.

Responsibilities include:

Collaborating with the UMA Academic Logistics unit to schedule and assign Media Services Technicians to support synchronous live-streamed courses, as well as courses that are recorded and distributed asynchronously online.
Collaborating with UMS IT to assure room technologies are maintained and improved over time.
Providing leadership and solution-focused role modeling in achieving UMA’s mission and unit goals.
Being readily available and surfacing and addressing issues of importance to staff and stakeholders.
Assuring staff coverage of live-streamed courses so that no courses are interrupted due to staff unavailability. This includes providing regular coverage in the schedule of classes as well as filling in as needed.
Collaborating with other staff to train and assist UMA faculty, staff, and students in the use of permanently installed and portable equipment used in distributed teaching and learning classrooms and collaborative events.
Supervising a team of Media Services Technicians, providing performance feedback and coaching, evaluation, professional development planning, and progressive discipline as needed and defined by UMS policy and collective bargaining agreements.
Providing Tier-2 technical/troubleshooting support for the LMS and other software and web applications used in distributed teaching and learning to UMA faculty, staff, and students.
Assisting the unit director with evaluating and recommending technologies and experiences for use in all modalities of distributed learning.
Assisting faculty with the development and support of course content in partnership and consultation with distributed learning design staff.
Using both the UMS ITSS’s and the unit’s ticketing system to submit and track requests for support and document service and solutions (e.g. Jira).
Assisting to ensure distributed learning technology, instructional solutions, and development of learning experiences comply with accessibility requirements and best practices of universal design for learning.
Collaborating with the Director of Faculty Development & Support Services to staff the ISU Faculty Development Center locations and virtual services.
Using departmental resources and assigned budgets according to all appropriate UMS Accounting Practice Letters (APL).
Presenting at regional and national conferences to share solutions and successes with peers from other institutions and to promote achievements/successes of the University.

Typical Work Schedule: Monday through Friday, flexible hours between 7:00 AM to 10:00 PM, with a typical eight-hour day that is based on course support schedules.

Salary: Salary Band 04. The salary of this position is typically in the low-to mid 40s, commensurate with qualifications and experience.


Required Qualifications:

Bachelor’s degree. In lieu of degree, consideration will be given to an equivalent combination of education and experience
Three or more years of experience providing instructional technology support and assistance to faculty, students, and staff
Demonstrated experience leading teams and supporting team process
Substantive work experience in positions where prompt reporting to work and dependability were a must
Demonstrated experience with multiple distributed learning software and platforms (i.e. Kaltura, Zoom, LMS, Adobe, Microsoft and Google Apps for Education, etc.)
Excellent written, oral, and interpersonal communication skills
Willingness to travel to other UMA locations
Demonstrated experience with live streaming platforms and hardware used in distributed teaching and learning modalities, such as ITV and web conferencing
Experience managing course schedules and supporting teaching faculty with distributed learning technologies
Demonstrated good decision-making and problem-solving abilities, as well as prioritization and delegation skills
Must be able to function independently with minimal supervision and with high personal standards for the quality and accuracy of the work performed
Demonstrated enthusiasm for the professional development of self and others and for researching and experimenting with emerging classroom and web technologies
Ability to ensure UMS intellectual property guidelines and copyright laws are followed


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