Tech Training & Knowledge Mgr

Virginia Tech

Blacksburg, VA

ID: 7063407
Posted: February 6, 2020
Application Deadline: Open Until Filled

Job Description

Job Description

Under the general direction of the Associate Director for IT Operations in the University Libraries, the Technology Training and Knowledge Manager is responsible for overseeing the development of all library faculty/staff focused technology training material produced by IT and the management of all IT support documentation. This position manages the training development process, support documentation workflow, and any necessary needs assessment or other information gathering exercise aimed at improving the effectiveness of the IT technology training program. The position serves the entire University Libraries system, including locations in Blacksburg, the National Capital Region, and the Health Science and Technology Innovation District in Roanoke. The IT Training and Knowledge Manager oversees and ensures that all applicable training opportunities and support documentation are available to library faculty and staff across the entire library system, including the locations listed above. This position works collaboratively with other members of the IT team to continually improve support and services for library faculty and staff.

The Technology Training and Knowledge Manager leads and/or oversees:
● IT training development for both in-person and online offerings.
● IT technology support documentation and documentation workflow.
● Assessment of IT training offerings and support documentation.
● Continual improvement efforts for IT technology training and documentation.

The Technology Training and Knowledge Manager may serve on other Library committees as appropriate.

Required Qualifications

- Masters degree in Instructional Technology, Instructional Design, or bachelor’s degree with experience in training development.
- Proven record of developing effective technology training and support documentation.
- Demonstrated ability to work with subject matter experts on a wide range of technology centered training and support materials.
- Experience identifying technology training needs across faculty and staff at multiple locations.
- Experience delivering meaningful training opportunities and support documentation to faculty and staff at multiple locations, synchronous and asynchronous.
- Must possess strong analytical, interpersonal and problem-solving skills as well as exceptionally strong communication skills.
- Proven record of customer service excellence.


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