Mission Viejo, CA
ID: 7063484 (Ref.No. P0017437)
Posted: February 12, 2020
Application Deadline: Open Until Filled
Under supervision from assigned supervisory or management staff, assists in administering written tests, performance tests, vendor/online exams, and interviews. Provides information and assistance to students, faculty, staff, and the general public.
May receive technical training and work direction from an academic bargaining unit program supervisor, a Sr. Administrative Assistant, Testing Center Specialist, or designee.
Principles, policies, and practices of test proctoring services.
Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.
Basic principles and techniques used in public relations including methods and techniques of proper receptionist and telephone etiquette.
Principles and practices of customer service.
Basic mathematical concepts.
Work organization principles and practices.
English usage, grammar, spelling, punctuation, and vocabulary.
Methods and techniques of cashiering and bookkeeping.
Principles and procedures of financial record keeping and reporting.
Provide exceptional customer service and public relations with the community, instructors, and students.
Maintain and promote a professional testing center atmosphere for all candidates.
Maintain cooperative relationships with all testing candidates and center staff.
Pass proctor exams required by the testing vendors.
Follow oral and written instructions.
Enforce examination rules and procedures.
Follow the policies and procedures for registration of testing candidates required by test vendors and the college.
Follow the policies and procedures for the downloading and proctoring of all tests as required by test vendors and the college.
Assist all test candidates in a courteous manner.
Keep records required by test vendors and college for all tests and testing candidates.
Oversee testing security and ensure compliance by candidates to all security and confidentiality policies and procedures.
Adhere to all policies regarding personal work scheduling.
Maintain the cleanliness of all center equipment and furniture.
Keep inventory of all testing center supplies including all required testing forms.
Provide information about the testing center to the public, give directions, parking permits, hours.
Follow all procedures for processing testing center fees.
Communicate in a timely manner with test vendors and college technology support to report software or computer issues.
Count and verify money received and corresponding transactions.
Learn, understand, interpret, and apply general administrative and office policies and procedures.
Respond to requests and inquiries from students, staff, or the public; effectively present information in person or on the telephone to students, staff or the public.
Use sound judgment in recognizing scope of authority.
Type or enter data at a speed necessary for successful job performance.
Compile and organize data and information.
Maintain filing systems.
Plan and organize work to meet schedules and changing deadlines.
Operate office equipment including computers and supporting word processing, spreadsheet, and database applications.
Adapt to changing technologies and learn functionality of new equipment and systems.
Work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person.
Work with and exhibit sensitivity to and understanding of the varied racial, ethnic, cultural, sexual orientation, academic, socio-economic, and disabled populations of community college students.
Communicate clearly and concisely, both orally and in writing.
Education and Experience Guidelines:
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying.
Equivalent to the completion of the twelfth grade.
One year of general clerical experience preferably involving extensive public contact.
License or Certificate:
A valid California driver’s license and proof of insurability may be required to drive a District or personal vehicle to attend meetings or perform other related duties as assigned.
Conditions of Employment:
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Work is performed primarily in a standard office setting. Duties are typically performed at a desk or computer terminal; subject to noise from office equipment operation; frequent interruptions and contact in person and on the telephone with students, academic and classified staff, and others. At least minimal environmental controls are in place to assure health and comfort.
Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to verbally communicate to exchange information; and may occasionally travel to other offices or locations to attend meetings or to pick up or deliver materials.
Vision: See in the normal visual range with or without correction.
Hearing: Hear in the normal audio range with or without correction.
Duties and Responsibilities
Distributes examination materials to candidates.
Monitors testing rooms and helps to enforce time limits and compliance with examination procedures including the taking of fingerprints and arranging the seating of candidates.
Answers questions concerning examination procedures, and other related matters.
Collects, checks, and counts examination materials.
Collects fees associated with testing; handles all payment forms appropriately, following established policies and procedures; performs related activities.
Reports rule violations and/or unusual occurrences during examinations to supervisor.
Checks candidates’ identification.
Notifies appropriate personnel when test equipment malfunctions occur.
May read standard instructions to candidates.
May transport highly confidential test materials from one location to another.
May perform general clerical duties such as answering phones, processing correspondence, maintaining files, and distributing mail.
Operate office equipment including computer equipment, typewriter, calculator, copier, and facsimile machine.
Performs related duties as assigned.