Technology Support Specialist II (Service Desk)

Dartmouth College

Hanover, NH

ID: 7065526
Posted: March 24, 2020
Application Deadline: Open Until Filled

Job Description

Position Purpose
The Technology Support Specialist II is responsible for providing technology support and consulting to the Dartmouth College community. They provide multi-platform software and hardware support for traditional desktop and mobile platforms. Support is provided through office visits, remote tools and by telephone as required. They drive team development and improvement.

Required Qualifications
Work experience providing technology support (e.g. desktop, device, network, application, and/or infrastructure support)
Demonstrates expertise in the configuration, installation, and troubleshooting of current operating systems, client productivity tools, peripherals, and mobile devices via current certifications, education, and/or experience
Clear, concise communications
Ability to identify and solve problems independently
Customer service focused with the ability to represent the client perspective
Ability to work in collaboration with others
Works effectively on teams including the ability to lead team initiatives
Ability to work in a fast-paced environment managing multiple tasks and priorities
Ability to organize and manage project work
Self-motivated and able to work with minimal supervision
Ability to mentor and teach others
Associates Degree with related course work and with one years’ relevant work experience OR high school diploma (or equivalent) with three years’ relevant work experience
Preferred Qualifications
Experience supporting desktop and device operating systems
Experience working in a client-facing technology support role
Experience working in an Academic environment
Experience using IT service management software
Technology-related professional certifications
Bachelor’s degree or higher
SEIU Level Not an SEIU Position
FLSA Non-Exempt
Employment Category Regular Full Time
Department Contact for Cover Letter Tana Perezcastaneda, Chief Operating Officer
Equal Opportunity Employer
Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Special Instructions to Applicants
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.



 

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