Systems Manager - Computers and Networking Operating Systems

District

Mission Viejo, CA

ID: 7065707 (Ref.No. P0004600)
Posted: April 7, 2020
Application Deadline: Open Until Filled

Job Description


Location
30-District
Classification Benefits:

The District offers a comprehensive package of insurance benefits to eligible employees, which includes medical and dental insurance, a vision-care plan, life insurance and dependent life coverage, accidental death and dismemberment coverage, and a long-term disability income-protection plan. All premiums are fully paid by the District. Mandatory retirement incentive is with California Public Employees Retirement System (CalPERS).


Summary Description:

To provide technical oversight of critical technology services that serve students and employees; ensure functional, efficient and secure operation of the District’s servers, hardware, operating systems and networking software; perform specific application software development, system analysis and programming as needed; provide leadership in project management; and manage District staff and consultants as directed.
To foster a culture of collaboration, mutual respect, innovation, and continuous improvement throughout the District; lead by example; actively participate in and support District-wide participatory governance components and activities and other collaborative processes; encourage professional excellence among the staff and promote an organizational culture of customer service, innovation, and quality services.

SUPERVISION RECEIVED AND EXERCISED
Receives general direction from the Director of Information Technology – Infrastructure and Security.

Exercises direct supervision over assigned professional and technical staff; also coordinates contract vendors and provides technical direction to others outside the department serving on special project committees.


Knowledge of:

Personnel management techniques unique to the technology field.
Budget preparation and control.
Computer operating system software, architecture and operation.
Cost/benefit analysis techniques.
Current concepts, principles, practices and procedures of design, systems analysis, application programming and data administration.
Data communication, network architecture and operation.
Documentation standards and procedures.
Interpersonal skills including technical leadership, tact, patience and diplomacy.
Latest trends in Information Technology, including design and development techniques.
Modern computer systems, operations and programming.
Modern information technology capabilities, characteristics, systems, hardware and software.
Oral and written communication skills, including public speaking and presentation.
Practices and techniques of system software maintenance.
Principles and techniques of systems and applications programming and documentation. Principles of administration, supervision and training.
Principles, practices and procedures of project management.
Project management theory and practice.
Report preparation procedures and techniques.
State and federal laws and District policies affecting information technology.
State and federal reporting requirements.
System performance evaluation and tuning techniques.
Systems analysis, design, programming and research methods.
Use, capability, characteristics and limitations of computers and related equipment.


Ability to:

Apply superior problem-solving skills in technical troubleshooting of operating systems software.
Assist District Services staff in troubleshooting and resolving software, hardware, and cloud problems.
Assure compliance with State and federal laws and District policies.
Communicate clearly, concisely and effectively, both orally and in writing, with diverse constituencies within and outside of the District.
Effectively conceptualize, plan, develop, implement, enhance, modify, manage, troubleshoot, maintain and evaluate the District’s computing environment.
Encourage professional excellence among the staff and promote an organizational culture of customer service, innovation, and quality services.
Establish and maintain cooperative and effective working relationships with those contacted in the course of work.
Gather, analyze and interpret facts and complex situations accurately to arrive at sound and logical conclusions and recommendations.
Identify, evaluate and resolve complex system problems.
Interface with user groups to determine and develop solutions to problems.
Interpret, apply and explain District policies and legal regulations and requirements.
Lead and facilitate group meetings effectively.
Teach the current mission, policies, procedures, functions, operations, programs, activities and services of a community college district.
Maintain current knowledge of technological advances in the field.
Monitor the work of external contractors or vendors and assure conformance to contract requirements.
Objectively evaluate numerous software and hardware systems.
Operate infrastructure such as Cloud-based Infrastructure as a Service “IaaS” and Platform as a Service “PaaS,” Highly Converged Infrastructure “HCI,” enterprise class Cisco hardware, and clustered virtualized environments.
Prepare and present complex ideas and processes both orally and in written form.
Prepare clear, concise and accurate reports, procedures, training documentation and recommendations.
Program in current generation programming languages.
Provide information and direction to others with varying levels of information technology knowledge.
Provide leadership in envisioning, conceptualizing, planning and developing new or improved systems and software for the District.
Research, and evaluate emerging technologies and make recommendations relating to their use within the District.
Evaluate technical issues and develop cost-effective, effective and reliable solutions.
Train, supervise and evaluate the performance of assigned personnel.
Use independent judgment to plan and accomplish goals.
Understand and effectively and collaboratively work in a complicated multi-college environment, as well as within a system of community college districts.
Work independently without direct supervision
Work with and exhibit sensitivity to and understanding of the varied racial, ethnic, cultural, sexual orientation, academic, socio-economic, and disabled populations of community college students.


Education and Experience Guidelines:

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying.


Education/Training:

A bachelor’s degree from an accredited college or university with major course work in infrastructure, telecommunications, computer engineering, computer science, information technology or closely related field, or commensurate direct work experience in computer systems, operations and/or programming.


Experience:

Experience:

Four years of increasingly responsible experience in computer systems analysis, programming and operations support and one year of experience directly managing technical staff.

Preferred:

Industry certification in Microsoft products and operating systems.

A master’s degree in a related field or recent evidence of continuing education in area of assignment.

One year of systems administrator-level experience in a Unix/Linux operating system environment.

Experience with a multi-user operating system, demonstrated experience in management, operations, programming and end user support in a large-scale information systems environment.

Experience with enterprise systems, systems administrator-level experience in Microsoft Windows desktop and server operating systems environments, and systems administrator-level experience in virtualization and cloud technologies.


License or Certificate:

A valid California driver’s license.


Conditions of Employment:

The work environment and physical demands described are representative of those required by an employee to perform essential functions of the job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


Work Environment:

Typically, duties are performed in an office environment at a desk or computer workstation. Incumbents are subject to frequent contact in person and on the telephone with District or college administrative, management, supervisory or classified staff. Work requires travel to other offices or locations to attend meetings or conduct work.


Physical Demands:

Typically, must sit for long periods, use hands and fingers to operate a computer keyboard; remember key information and concentrate for prolonged periods; see to read all printed materials including fine print, computer screen and electronic displays; hear and understand voices to conduct face-to-face and telephone conversations; speak in an understandable voice with sufficient volume to be heard within a normal conversational distance, on the telephone, and when addressing groups; transport self to places necessary to perform job; regularly lift, carry and/or move objects weighing up to 10 pounds.


Duties and Responsibilities

Provide daily operational management of infrastructure team, including full-time staff, student workers, and consultants.

Complete annual performance evaluations for infrastructure staff.

Respond to service interruptions of infrastructure-related issues, which impact critical, complex services used by students and employees, by making a quick assessment of the impact, quickly formulating a plan, and mobilizing the correct resources to implement the plan.

Plan, direct and maintain system/networking software environments for district infrastructure to ensure operational stability; maintain the operation of the District’s computer infrastructure.

Investigate and resolve application and/or system software problems as appropriate to ensure functioning and operational software; determine user access to computer resources or services

Monitor system performance and resource utilization and resolve performance bottlenecks.

Recommend system hardware/software/cloud standards.

Analyze, design and write application software programs as appropriate to resolve problems.

Create trust relationships between District and college networking operating systems to provide district-wide application services.

Provide primary support in a multi-vendor hardware/software/cloud environment for major mission critical applications; and serve as project team leader as appropriate.

Define and maintain documented procedures for the effective operation of District computer systems software.

Analyze, debug, and repair system software/hardware/cloud problems.

Perform capacity planning as required to provide optimal system performance and resource usage.

Prepare and execute upgrade procedures and maintenance activities to achieve highest possible reliability and accessibility of computer systems.

Coordinate with other District Services departments and colleges when planning and developing changes in networks and computer operations.

Provide on-site leadership, coordination, supervision and technical support for district-wide telecommunication and networked systems infrastructure and security of all information technology systems and services.

Evaluate emerging and innovative technologies related to area of assignment and make proposals regarding their strategic use in serving the needs of students, faculty and staff.

Coordinate with college directors of technology services regarding projects impacting users and infrastructure; coordinate, monitor and evaluate the work of external contractors, ensuring the timely completion of contractual requirements.

Communicate with technology leadership to discuss and plan hardware, software, cloud and service needs; with information technology staff to discuss system and networking software technical issues, problem analysis and performance reporting; with District and college staff to discuss technical support issues, problem analysis and solutions; with college technology staff to discuss and plan systems software configuration and operational procedures; with vendors to report software and/or hardware problems, schedule maintenance and repairs, and research and assess products and services.

Represent District Information Technology when attending assigned meetings; attend meetings such as the District-wide Technology Council and the Disaster Recovery/Business Continuity Committee and provide information or make reports as necessary.

Receive and process routine requests for support services from computer end-users; log and track technical support calls to the District’s contracted software maintenance vendors; conduct needs assessment, oversee performance and conduct performance review of contracted vendors for hardware and software maintenance.

Perform related duties as assigned.





At the South Orange County Community College District, our goal as an academic community is to sustain a working environment that fosters and celebrates diversity, promotes and rewards excellence, and is welcoming to all. An exemplary academic community promotes an inclusive environment that best prepares our faculty, staff, and students to live, work, and contribute in a global society. The Plan reflects the District's commitment to equal employment opportunity and outlines the active steps that ensure nondiscriminatory practices.



 

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