Technical Support Services Analyst I - Office of Information Technology - Field Support

Baylor College of Medicine

Houston, TX

ID: 7066770 (Ref.No. 3934-en_US)
Posted: June 8, 2020
Application Deadline: Open Until Filled

Job Description

Job Purpose

The Technology Analyst, I serves as a highly trained, front-line representative for the Office of Information Technology (OIT), delivering innovative, world-class, customer support to a large, complex and constantly changing organization. The Technical Analyst, I identifies, diagnoses and resolves first-tier technical issues and as necessary, escalates issues to more experienced team members, and/or subject matter experts in other areas of OIT. Work performed by the analyst includes, but is not limited to on-site support in the installation and troubleshooting of application and operating system software, installation, troubleshooting, and repair of hardware systems such as workstations (Macs and PCs), and peripheral equipment such as printers, scanners, and microscopes.

Job Duties
  • Resolves more complex and non-routine hardware, software, operating system and application integration issues.
  • Performs technical changes including firmware and software updates, patching operating systems, utilities, and applications.
  • Provides creative and thoughtful technical solutions using approved methods in accordance with established procedures and service levels.
  • Assists in the documentation of the technical landscape.
  • Works with OIT leadership and other OIT staff to solicit and disseminate customer feedback.
Minimum Qualifications
  • High School Diploma or GED.
  • One year of relevant experience. 
Preferred Qualifications
  • Associates’ degree in Computer Science, Management Information Systems, Information Technology, or a related field.





Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.



Baylor College of Medicine fosters diversity among its students, trainees, faculty and staff as a prerequisite to accomplishing our institutional mission, and setting standards for excellence in training healthcare providers and biomedical scientists, promoting scientific innovation, and providing patient-centered care. - Diversity, respect, and inclusiveness create an environment that is conducive to academic excellence, and strengthens our institution by increasing talent, encouraging creativity, and ensuring a broader perspective. - Diversity helps position Baylor to reduce disparities in health and healthcare access and to better address the needs of the community we serve. - Baylor is committed to recruiting and retaining outstanding students, trainees, faculty and staff from diverse backgrounds by providing a welcoming, supportive learning environment for all members of the Baylor community.


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