Clinical Operations Associate - Ambulatory Operations (90004052)

Baylor College of Medicine

Houston, TX

ID: 7068576 (Ref.No. 4395-en_US)
Posted: August 5, 2020
Application Deadline: Open Until Filled

Job Description

Job Purpose

Oversees, manages, and leads data analysis, technology management and planning activities related to patient experience and faculty engagement to ensure that current and long-term business goals are met. Works as part of the business strategy and development team on new initiatives, supports existing programs and prioritizes patient experience. Is an integral part of the College's strategic planning initiatives and efforts.

Job Duties
  • Develops, manages, and controls a variety of data.
  • Establishes operational systems to monitor, control, and verify experience data and carry out analyses.
  • Analyzes, translates and trends data to drive policy and strategic planning.
  • Acts as the day-to-day contact for data transfer and operations with Press Ganey.
  • Ensures the ongoing review and development of process improvements to maximize business productivity.
  • Formulates policies and guidelines for patient experience and faculty engagement department planning.
  • May assist with or manage special projects.
  • Selects and implements appropriate programs to improve score in prioritized areas (such as S.T.A.R.T. with HEART).
  • Works with clinical enterprise stakeholders at many levels from practice managers to chairs and upper management in the centralized administrative arm.
  • Develops performance improvement plans in all areas of patient experience, translates data analysis to actionable items, and monitors progress.
  • As part of the business strategy team, works to foster potential clients/patients interest in specialized service lines to enhance the patient journey and test new services for scalability across the larger clinical enterprise.
  • Provides technical expertise regarding both EMR and Press Ganey patient experience databases.
Minimum Qualifications
  • Bachelor's degree in a related field.
  • Two years of relevant experience.
Preferred Qualifications

Database management, data analysis, EMR knowledge and clinical operations.


Successful candidate needs to have an understanding of customer service tenants, can work in and understand the basics of change management.





Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.



Baylor College of Medicine fosters diversity among its students, trainees, faculty and staff as a prerequisite to accomplishing our institutional mission, and setting standards for excellence in training healthcare providers and biomedical scientists, promoting scientific innovation, and providing patient-centered care. - Diversity, respect, and inclusiveness create an environment that is conducive to academic excellence, and strengthens our institution by increasing talent, encouraging creativity, and ensuring a broader perspective. - Diversity helps position Baylor to reduce disparities in health and healthcare access and to better address the needs of the community we serve. - Baylor is committed to recruiting and retaining outstanding students, trainees, faculty and staff from diverse backgrounds by providing a welcoming, supportive learning environment for all members of the Baylor community.


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