Clinic Operations Manager - Head & Neck Clinic

H. Lee Moffitt Cancer Center

Tampa, FL

ID: 7069635 (Ref.No. hlj_27176)
Posted: September 10, 2020
Application Deadline: Open Until Filled

Job Description

Moffitt Cancer Center's Head and Neck Cancer Program is a uniquely specialized group offering individualized treatment for malignancies of the head and neck. With our team of skilled surgeons, medical oncologists, radiation oncologists, pathologists, endocrinologists, radiologists and supportive care professionals - all of whom only treat head and neck cancers - we take a truly integrative approach to treatment, enabling patients to consult with numerous experts through a single referral.

Moffitt's Head and Neck Oncology Clinic cares for patients visiting our center for treatment related to:

  • Sarcomas of the head and neck
  • Squamous cell carcinomas and other cutaneous malignancies of the head and neck
  • Oral, laryngeal, oropharyngeal, hypopharyngeal and nasopharyngeal cancers
  • Nasal and paranasal sinus cancers
  • Endocrine and major/minor salivary tumors
  • Benign and malignant skull base tumors
  • Orbital tumors +/- skull base involvement
  • Thyroid and parathyroid tumors
  • Ear and temporal bone cancers
  • Acoustic neuroma/vestibular schwannoma

At Moffitt, we provide each patient with an individualized treatment plan, using evidence-based pathways to select the most appropriate options from our broad spectrum of therapeutic services. From novel chemotherapy agents and highly targeted radiation therapy delivery techniques to minimally invasive, image-guided and robotic surgeries, numerous treatments can be combined to address each patient's unique needs. Diagnostic procedures, pain management support, speech and swallowing rehabilitation services and clinical trials are also available through Moffitt's advanced Head and Neck Cancer Program. And, due to our emphasis on translation research, we make it possible for patients to benefit from breakthroughs we achieve in our on-site labs as soon as possible. Our tumor board meets weekly to explore additional treatment and support options for each patient, ensuring that his or her ever-evolving needs are consistently being met.

We are currently looking for a Clinic Operations Manager to join our team.

Position Highlights:

The Clinic Operations Manager is responsible for the efficient and effective management and coordination for all aspects of service delivery in each assigned clinic(s). The Clinic Manager works collaboratively with nurses, department physicians, mid-levels, administrators, and staff to provide the highest quality patient care, promoting Total Cancer Care.

The Ideal Candidate

The ideal candidate will have the following:

  • Master's Degree in Nursing from an ACEN or CCNE accredited institution.
  • Two years of experience in a physician practice or ambulatory setting
  • Oncology experience
  • OCN certification


  • Openly support and consistently communicate mission of the unit/department and the organization.
  • Participate in the development of the clinical areas' strategic and operational plans.
  • Manage day to day clinic operations of patient care. Ensure the competency of all staff, and develop and implement consistent practices, processes and procedures. Ensure efficient use of patient and staff time, and optimize patient flow and resource utilization. Respond to the changing needs of the outpatient practice, and provide trained and competent staff, functional and safe physical environment, and appropriate supplies.
  • Coordinate all aspects of clinic operations including support from ancillary and support departments. Prospectively monitor patient volumes and provider availability to ensure appropriate patient assignment and workload distribution. Oversee the revenue cycle from patient registration to checkout and all appropriate technical billing.
  • Ensure appropriate integration of clinical trials as needed into outpatient environment.
  • Patient/Family Centered Care - Promote continuity of care between inpatient, outpatient, community and home care settings. Address clinical and service-related issues to the optimal resolution for the patient, family and organization. Collaborate and involve patient and family in all aspects of care, and ensure appropriate education throughout the continuum of care.
  • Human Resources - Responsible for staff adherence to all Moffitt policies and procedures. Hire and retain competent staff. Mentor, develop and coach staff to optimize their skills. When necessary, use progressive discipline to align staff with the organization and department.
  • Identify and advocate for resources to provide adequate and safe staffing levels. Optimize staff productivity and promote a positive and productive environment, encouraging teamwork and bi-directional communication.
  • Professional Development, Teamwork, Research - Participate in Departmental, program and institutional committees and task forces. Facilitate professional development of staff and self. Identify and facilitate implementation of best practices and process improvement and research opportunities.
  • Participates in professional activities and maintains professional affiliations to keep abreast of current trends and legislation in the fields with an emphasis, whenever possible, on oncology and Cancer Center Operations.
  • Demonstrates knowledge of current advances in practice, trends in patient care and hospital administrative practice through attendance and active involvement in professional seminars, societies, and organizations.
  • Actively support and promote a professional practice model that encourages staff participation in the development of clinical standards that is collaborative, collegial and utilizes evidence based practices and data in professional practice (clinical and administrative).

Credentials and Qualifications:

  • BSN or ADN with BSN within 2 years of hire from a ACEN or CCNE accredited institution
  • Three years of progressive leadership experience
  • BLS Certification
  • FL RN License

Mission To create a Moffitt culture of diversity and inclusion as we strive to contribute to the prevention and cure of cancer. Vision Moffitt Cancer Center is recognized as the model wherein the diversity of our employees and communities is valued and supported as essential components to contributing to the prevention and cure of cancer. The cancer center is an equal opportunity employer. It is the policy of the cancer center to prohibit unlawful discrimination and harassment of any type and to afford equal employment opportunities to workforce members and applicants, regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, disability, genetic information, veteran’s status or any other characteristic protected by federal, state or local law.


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