Administrative Specialist II

Arkansas State University

Jonesboro, AR

ID: 7069662
Posted: September 10, 2020
Application Deadline: Open Until Filled

Job Description

Position Summary:

The Administrative Specialist II is responsible for researching and preparing special reports, examining and verifying documents, and performing general office duties. This position is governed by state and federal laws and agency/institution policy.

Duties & Responsibilities:

Maintain a customer service approach and positive relations with faculty, students, and staff at A-State Jonesboro and distant sites in all operations.
Liaise and provide support with academic departments to assist with paperwork for A-State Online course new builds and rebuilds.
Assist with Instructional Connections in determining Academic Assistant assignments for A-State Online courses.
Assist with maintenance of A-State Online ticketing system to ensure all support specialists have immediate access to their tickets/courses they will be supporting each semester.
Perform, when staff is limited, and otherwise assist staff, faculty, and students with all clerical and office duties including, but not limited to: phones, copying, faxing & mailing.
Acts as office receptionist by greeting and directing visitors, screening calls, responding to routine questions regarding policy and procedures, providing instructions on the completion of forms, or making referrals to other sources of information.
Composes, types, and edits various documents including letters, memorandum, reports, forms, narratives, and training materials.
As assigned by the Director, the Administrative Specialist II supervises, trains, and delegates work to student employees. The Administrative Specialist II solicits employer, faculty, student and alumni participation in all center services, maintains notes/records of constituent assistance through our electronic career management system, and provides support to the professional staff as assigned by Director.
Researches various data storage and/or computer records to obtain information and compiles data for reports.
Composes and types routine correspondence and form letters, maintains activity logs and/or financial ledgers, and submits reports to supervisor.
All other duties as assigned


Knowledge/Skills/Abilities:

Knowledge of record keeping procedures
Knowledge of the principles and practices of mathematics and statistics
Knowledge of work-related subject area
Knowledge of computers and software applications

Ability to conduct research and compile data into report form
Ability to establish and maintain filing systems
Ability to operate standard office equipment
Ability to analyze documents to determine compliance with rules, regulations, and procedures
Ability to communicate both orally and in writing



 

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