Medical Receptionist

University of Alaska Fairbanks

Fairbanks , AK

ID: 7070802
Posted: October 8, 2020
Application Deadline: Open Until Filled

Job Description

Position Summary:
The UAF Student Health and Counseling Center (SHCC) is seeking a Medical Receptionist who works full-time, 9 months of the year, mid-May to mid-August. SHCC provides medical, counseling, and health education services to the UAF student body. This person provides administrative support services for SHCC and assists the Office Manager in other administrative functions as needed. Typical tasks include: scheduling appointments, maintaining and tracking immunization records, entering financial transactions and making deposits, maintaining office inventory, answering telephones, taking messages and maintaining chart records in accordance with HIPAA/FERPA. Dependability, accuracy and attention to detail are extremely important in this position. This person must be able to maintain good ongoing relationships with SHCC staff and with other UAF departments. In addition, this person must be able to work under pressure with interruptions and handle stressful situations. Additional office duties and projects will need to be completed as assigned.
10% Computer skills: -Proficient use and understanding of Banner Student screens and detail codes pertaining to student payments and to verify student eligibility status. -Proficient use and knowledge of electronic medical scheduling/records system. -Schedule and adjust appointments for medical and counseling staff. -Transfer messages to providers including prescription refill requests. -Enter transactions for billing and record payments accurately. -Use basic Microsoft Office components including word processing and spreadsheets. Perform data entry of records, utilize email, knowledge of web-based programs used by counseling staff. - Knowledge of Banner Finance to to process daily deposits and back-up Office Manager when needed.25% General Office Duties: -Closes SHCC at the end of each day, count down the cash drawer and balance with deposit summary report, print schedules for the following day, print encounter forms, lock all office doors and shut off lights and make sure the building is secure. May be responsible, on occasion, for opening SHCC. -Use effective interpersonal and public relations skills, cash handling skills, problem solvingstrategies and adapt to changing situations. -Answer phone, route calls, schedule appointments. -Use office equipment which includes faxing, copying for students and staff, word processing, composing, editing, maintaining spreadsheets, processing outgoing mail/faxes, monitoring and updating forms used by SHCC. -Maintain inventory of various office supplies. - Follow verbal and written instructions. -Maintain flexibility and a calm demeanor in hectic clinic environment while respecting student and staff needs. -Ability to make decisions in an independent manner.5% Cash Handling and Accounts Payable: -Handle cash and other payments for services rendered. -Ensure adequate change for student transactions. -Print receipts from credit card machines. -Responsible for the daily countdown and balancing of cash drawer. -Ensure financial drawer and information are secured at the end of each day. -Print reports daily from electronic records system to reconcile the daily revenue. -Process deposits for Health Center. -Access Banner Finance to enter details of deposit. -Perform light bookkeeping tasks necessary to keep soft ledgers. -Demonstrate knowledge and training in Purchasing and Accounts Payable policies and procedures.5% Insurance information: -Assist students who have basic questions about student insurance plan. -Refer difficult questions or claims to Insurance Coordinator or Director -Make copies of receipts for students and fax information to insurance company5% Planning and Training: -Participate in general staff meetings regularly. -review supply inventory and notify office manager as supplies needed. -Participates in outreach programs as needed. -Attend blood borne pathogen and CPR training on a regular basis as required by the SHCC.50% Medical Reception Duties: -Schedule medical and counseling appointments in person and over the phone. -Triage appointments based upon the severity of patient/client need. -Greet patients and instruct them on using computers for medical and counseling questionnaires. -Determine student eligibility by verifying insurance and health center fee via Banner. -Ensure that patients/clients fill out appropriate forms for specific appointments. -Notify provider of client arrival and check clients in and out for appointments. -Collect payment for student services provided. -Iinterpret results of PPD (Tb) tests and document the results in system. -Maintain knowledge and adherence to HIPAA and FERPA regulations including privacy, security and confidentiality standards. -Handle incoming patient/client documents, patient histories, immunizations, etc. and ensure proper documentation and inclusion into chart records. -Process outgoing records including authorizations to release medical records to ensure compliance with HIPAA/FERPA. -Review medical/counseling appointments daily, cancel and reschedule appointments as necessary. -Verify completion of necessary documentation for medical records -Respond to inquiries about SHCC information, requirements and eligibility. -Provide a variety of information about campus and community resources. -Pay close attention to detail and maintain strong organizational skills. -Must have excellent interpersonal and public relation skills.


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