Digital Operations Assistant

Harvard University

Cambridge, MA

ID: 7070966
Posted: October 14, 2020
Application Deadline: Open Until Filled

Job Description

Job Summary

HUECU is seeking a Digital Operations Assistant to support our growing digital banking operations. This role will be responsible for supporting the operational effectiveness of our digital banking, mobile apps and online account opening. Will be expected to provide backup and coverage for other eCommerce operational duties as needed.

Under the direction of the Digital Operations Manager, will manage support tickets with multiple vendors, requiring significant follow-up and self-motivation. This role will coordinate between our Support Center and our digital team to ensure timely and successful resolution for issues impacting our members’ digital banking experience.

Job-Specific Responsibilities

Supports digital banking issues impacting members
Facilitates communication between the Support Center and the broader digital product team
Assists with the daily opening and funding of new online accounts
Researches known issues impacting the broader digital experience as needed
Updates process and procedure documentation, as well as internal guides, for digital products
Process testing of eCommerce platforms to audit various systems upgrades
Assists with processing daily ACH files as necessary
Act as backup for balancing of ATM deposits as needed
Performs various administrative and other duties to support the department

Basic Qualifications

High School diploma
A minimum of two years related experience

Additional Qualifications and Skills

Bachelor’s Degree preferred
Digital proficiency, including modern desktop and mobile devices
Must be comfortable with occasional remote work and/or non-traditional hours in support of operational requirements as needed
Self-motivated with critical attention to detail and deadlines
Direct experience with financial services operations
Previous customer service experience preferred
Familiar with Jira ticketing software

Working Conditions

Work is performed in an office environment

Additional Information

The Harvard University Employees Credit Union (HUECU) is one of the fastest growing Credit Unions in the country and a leader in our industry. As a not-for-profit cooperative, we put our members’ best interests first in all that we do. We are passionate about service and fanatical about solving problems. Integrity and transparency are the foundation of HUECU’s philosophy. Our mission is to enhance our members’ lives by developing and offering trustworthy products that are easy to understand, easy to use and best suited to meet their financial needs.

HUECU has a dynamic small-business atmosphere where every member of the team has a significant impact on our success. Our headquarters and flagship branch are located in the heart of Harvard Square, surrounded by shops, restaurants, and the vibrant University community. HUECU staff are employed by Harvard University and enjoy competitive salaries and a robust benefits package.


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