Principal Network Engineer

Indiana University-Purdue University-Indianapolis

Indianapolis, IN

ID: 7072083
Posted: November 12, 2020
Application Deadline: Open Until Filled

Job Description

Department Information
GlobalNOC network engineers have an exciting role designing, deploying, configuring, and troubleshooting networks for clients across the nation and their connections around the globe. Specializing in managing complex higher education and government research networks, using some of the most advanced networking technology available, you will have room to grow in your career as a network professional at GlobalNOC.

Established in 1998 at Indiana University, the GlobalNOC’s mission is to advance the future of research, education, and the public interest through the support and evolution of networks. With our staff of 120+, we provide comprehensive contracted network management services to over 20 large-scale networks. As part of Indiana University, we operate as a non-profit; we focus on developing great technical staff, and providing excellent service to our clients.

Why work here?

Make a difference. Our networks are all higher education, research, and public service oriented, and we’re enthusiastic about the missions of our clients. Each of us is curious and motivated to master the skills that will help our clients, our community, our world, and ourselves.
Grow your skills and career. With the 20+ networks we operate and manage, and the size and diversity of our client networks, you won’t be pigeon-holed doing just one thing. Taking time to investigate, read, or study new things isn’t just ok, it’s required and supported.
Enjoy the life-friendly moderate cost of living of the Midwest. In Indiana, we have two locations – Do you like the intellectually stimulating environment of university town? Bloomington might be for you. Prefer to enjoy life in the big city? We have a location in downtown Indianapolis. We also support remote engineers under the right circumstances. As of this posting, all employees are WFH for the indefinite future
Our people and attitude. GlobalNOC is non-profit, and is committed to a culture of positive work/life balance, diversity, and open information sharing. We value an exploring mindset and seek ways to learn more and deepen our expertise, sharing with our clients and each other. We have frequent internal seminars, as well as funds to attend training, conferences, and certifications. And yes, people here really are super-friendly.
Time off benefits and opportunity to use them. You’ll earn 30 days of paid time off per year to start, with an increase after 5 years. That’s on top of an additional 9 paid holidays each year.
The peace of mind of comprehensive benefits. Medical, dental, life, disability, and vision insurance for you and your family. For more information, click here. An automatic contribution of 10% of your base salary towards retirement every year - no matching required. Paid parental leave available after one year of service.
Tuition benefit for you and your family members at world-class Indiana University.
Job Summary
This position serves as a senior network operations engineer and a customer-facing network design and architecture resource. Works directly with customers who need high-speed IP network connectivity to intranet sites, research facilities, cloud vendors, and the wider internet to develop solutions that are the optimal balance of performance, resiliency, risk, and cost for their situation. In particular, this position will have senior engineer responsibility for optical network designs and deployments. All our positions work closely with our systems automation team and monitoring infrastructure team to structure network data and incorporate automation tools into the day to day management of the network.

This senior network engineering position is responsible for two main roles. The first is developing automation workflows and implementing the use of automation tools for your team’s network management tasks. Contributes to efforts to standardize deployments and network device configurations so they can be template-driven. Works closely with the Systems Automation Team and the Monitoring Infrastructure Team to structure network data and introduce the use of automation tools into the day-to-day management of the network while managing risk appropriately. Plans an approach, working with the automation team for implementation, testing, providing status updates, and communicating issues or concerns. After automation is widely implemented, this role will continue to look for other ways to automate as we develop new services. This role also works closely with GlobalNOC colleagues to ensure that their customer network is using the database and other tools to full advantage. This may include auditing the database to ensure information is correct and proper, providing training, and writing SOPs as needed.

The second role is working with other technical staff, management, and customers to understand and address a variety of operational problems in data centers, wireless networks, managed LANs, and remote access VPNs which are connected through a national-scope IP/MPLS network. Plans and implements customer migrations and new deployments while following change procedures to mitigate customer impact and downtime. Helps handle network emergencies, troubleshoots connectivity issues, and participates in rotating on-call.

This position provides expert design, configuration, troubleshooting, and maintenance of local and/or wide area networks (LAN and WAN) including routers, witches, firewalls, and application servers. Tests network systems to eliminate problems and make improvements. Evaluates LAN/WAN hardware and software requirements and capabilities related to user needs, and coordinates installation of required hardware and software. Documents standards for network architecture. Often guides less experienced peers, and operates as a technical lead and/or project lead.

Fundamental responsibilities include:

Applies expert knowledge to establish and standardize procedures on the design, evaluation, development, and deployment of network system software and hardware technology.
Identifies and resolves the most complex problems, issues, and assignments in providing daily network operational support.
Performs network systems studies which include feasibility, conceptional design, cost/benefit analysis, and implementation planning to support the growth and expansion of GlobalNOC-managed networks; responsible for researching cutting edge technologies, architecture and methodologies to improve network performance and reliability.
Prepares and leads network implementation and upgrade plans and schedules; provides detailed explanations for purchasing, installing, and housing new and upgraded network systems and components, and follows through to ensure that systems are successfully implemented.
Leads multi-organizational project teams in network system design sessions working with clients to ensure achievement of goals; evaluates service requests, estimates resources, and analyzes design and development solutions.
Works closely with customers, partners, and vendors to ensure timely design and delivery of network systems and services to meet the customer's needs.
Acts as a project lead; provides guidance to junior staff.
This position is posted at a PA4IT level but may be filled at a PA3IT level depending on the candidate’s qualifications. Although they will be similar, the duties and responsibilities may differ if filled at the lower rank. Please see the Required Qualifications section below for the qualifications listed for each level.


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