Professional Technologist 3 - HSC Information Technology

West Virginia University

Morgantown, WV

ID: 7072330
Posted: November 19, 2020
Application Deadline: Open Until Filled

Job Description


The Health Sciences Center Department of Information Technology at West Virginia University is seeking applications for a Professional Technologist 3. This position will provide both inbound and outbound (Tier 1 & Tier 2) in support of the technological needs of the WVU Health Sciences Center Faculty, Staff and Students. Functions as a Lead Professional Technologist for the HSC ITS Help Desk.

In order to be successful in this position, the ideal candidate will:

Troubleshoots both hardware and software problems that may arise on Health Sciences Center computers, LANs and VoIP phones
Provides networking support to Health Sciences faculty, staff, and students on computer hardware and software that is supported in departments and on computer networks in the Health Sciences Center and its satellite facilities.
Provides support and assistance to HSC students, faculty, and staff in the use of laptop computers. Support includes troubleshooting hardware, software, network connectivity issues (both internal and external to HSC), and providing software consulting to students and faculty in support of the HSC curriculum.
Function as first point of contact on all computer/software issues and act as liaison between HSC Information Technology Services Help desk, WVUH Help Desk, and all other communication areas of the enterprise
Responsible for supporting all technical support needs for the School of Medicine, including but not limited to: PC & Mac Desktop computer and application support, Audio Visual Support, SharePoint, Web Support, and support of remote users.
Provide support in the implementation and operation of network resources.
Provide support in the installation and configuration of workstations, laptops, videoconferencing hardware, and peripheral devices.
Provides technical project management through supervising and training on new hardware, software, and videoconferencing systems.
Works with the IT Security Director and the Director of Support Services to ensure computers are updated, protected with the universities Anti-Virus solution, data loss prevention software, ensure data is protected, devices are onboarded/offboarded, inventory documented.
Safeguards computer files by providing remediation of sensitive data, such as PHI, SSN and Credit Card information.
Work with and assist departmental end users to ensure sensitive information is remediated and antivirus clients are updated.
Provide expert support and advice to highly complex information technology projects, systems, etc. to insure efficient and effective performance and accessibility.
Manages projects from inception to completion to help move forward organizational goals and objectives.
Provide technical oversight to internal/external vendors for department/institute functions or events.
Design, develop, test, and debug new programs and processes.
Manage and maintain the inventory of audiovisual equipment within Cancer Center and other HSC ITS classroom/conference rooms.
Provide setup and support of A/V equipment for meetings in the HSC conference rooms and classrooms.
Must maintain a flexible work schedule as some evening and weekend work may be required.
Must be on call to respond to network emergencies/support 24 hours a day, seven days a week.


Bachelor’s degree in Computer Science, Computer Engineering, Information systems, Electronics, Engineering, Telecommunications or related field; Or an equivalent combination of education, certifications and work experience.
Four (4) years related work experience:
Providing support for computers in a network environment.
Proven hands on experience and knowledge of installing and maintaining software and hardware.
In depth knowledge of and support of productivity software such as word processing, spreadsheets, and database.
Experience and ability to interoperate multiplatform systems and environments over Local Area Networks.
Demonstrated experience in web design.
SharePoint experience.
Training or equivalent experience in using Windows 7, Windows XP, Windows Vista, Mac OSX and various other operating systems on Novell and MS Local Area Networks, and in standalone configurations.
Training or equivalent experience in using communications software to connect to and use resources on external networks.
Preferred environment experience includes UNIX, Cisco, Novell, and Windows Server
Preferred experience using Oracle applications including support of printing needs.
Experience in supporting applications with stringent security requirements
Experience providing customer service via telephone; providing customer service in person; repairing both laptop and desktop computer hardware; supporting computer-based testing; documenting procedures, instructions, or policies; working with instructional technologies at a College/University level.
Ability to work well under high stress conditions; work independently or cooperatively as a team member; possess good oral and written communication skills.
Demonstrated ability to operate and configure all recent releases of Windows and Macintosh operating systems.
Demonstrated ability to install expansion boards, memory, and utilities on supported computers.
Strong interpersonal skills and the ability to interact at all organizational levels and with technical staff, managers, and end-users.
Knowledge of computer security issues, requirements and trends including an awareness of information security laws (such as HIPAA) and accepted industry practice.


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