Coordinator, Financial Assistance - Counseling and Outreach

Western Kentucky University

Bowling Green, KY

ID: 7073306
Posted: December 17, 2020
Application Deadline: Open Until Filled

Job Description

About Western Kentucky University:
Western Kentucky University (WKU) is a student-centered, applied-research institution committed to providing its students with a transformative academic and social experience and to elevating its surrounding communities. Founded in 1906, WKU is the second largest undergraduate institution in the Commonwealth of Kentucky with approximately 17,500 students (32% first generation, 18% underrepresented minority) and nearly 2,900 faculty and staff employees.

Western Kentucky University is committed to empowering its campus community to embrace diversity by building equitable and inclusive learning, working, and living environments. At the heart of our mission, we seek to provide holistic education and employment experiences that prepare students, faculty, and staff to become effective scholars, contributors, and leaders in our diverse and evolving communities.

Located 65 miles north of Nashville, TN, and just over 100 miles south of Louisville, KY, WKU's main campus is in Bowling Green, KY - a city with approximately 70,000 residents. With an ethnically and diverse population, more than 85 languages are spoken in and around Bowling Green, and people from 35 nationalities call our community home.

Western Kentucky University seeks to attract talented faculty and staff who are inspired individually to contribute to WKU's strategic plans and ongoing success. We offer comprehensive wellness and health benefits to employees and their families, including domestic partners and other qualified dependents and take pride in providing a workplace culture that supports balancing the responsibilities of work and family life. Paid-time off for holidays, vacation and sick leave, and a tuition discount program for employees and dependents are also provided. Learn more about WKU and Bowling Green at wku.edu/about.


Job Description:
Student Financial Assistance is seeking applications for a Coordinator of Counseling and Outreach. This person will be responsible for various administrative duties within the department in regard to supervising the counseling services provided by the department, coordinating outreach events, managing social media outlets for the department, and serving as the liaison between Enrollment Management and the department in regard to special student situations requiring collaboration between the two entities.

Primary Duties and Responsibilities:

The following duties are customary for this position, but are not to be construed as all-inclusive. Duties may be added, deleted and assigned based on management discretion and institutional needs.

Management of counseling and communication outreach staff as well as associated student workers
Counseling student and families with regard to financial aid programs
Coordinating outreach events for the office
Managing and developing outreach materials used by the department
Overseeing communications from the department with regard to emails, phone calls, correspondence, etc.
Serving as the social media contact and managing the various social media accounts for the department
Outreach associated with communicating changes to programs, availability of funds, student, parent and departmental inquiries
Secondary Duties:

Seeking improvements in services and process flow for students and families
Assisting management with various audits and/or activities as needed
Knowledge & Skills Considered Essential for Success:

Self-motivated with ability to multi-task
Customer service-oriented
Ability to work in a fast-paced & team environment
Aptitude for details and accuracy
Creativity & visionary skills
Ability to learn Banner operating system

Requirements:
Bachelor's degree
Experience with financial aid programs and/or processes
Knowledge of regulations pertaining to federal, state and/or institutional aid programs



 

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