Manager, Wireless Network Engineering

University of Colorado Boulder

Boulder, CO

ID: 7074353
Posted: January 22, 2021
Application Deadline: Open Until Filled

Job Description

The Wireless Network Manager leads a team of wireless engineers that play a critical role in sustainment of CU Boulder's wireless network and systems. This is a hands-on Manager with the ability to demonstrate expertise in the daily operation of an enterprise-class wireless network, including network management, trouble resolution, configuration development and deployment. This role requires the application of interpersonal skills with the ability to foster and grow business relationships, and drive a customer-first focus.

The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.
Who We Are
Who We Are
The Office of Information Technology (OIT) is a dynamic organization, filled with energetic staff and students who aim to serve the campus and contribute to student success while supporting the University’s academic, research and service missions. We’re located in the heart of the beautiful CU Boulder campus. See what OIT is all about by watching our This is OIT

Based on our departmental goals and our commitment to diversity and inclusive excellence, OIT particularly welcomes applications from candidates whose knowledge, skills, and abilities and desire to contribute to an inclusive campus environment will help us achieve our vision of a diverse and inclusive community.

What Your Key Responsibilities Will Be
What Your Key Responsibilities Will Be
Leadership and Management:
Responsible for managing wireless network team engineers, including writing and updating job descriptions, hiring staff, coaching, mentoring, approving requested leave. Collaborate with the Associate Director of Network Engineering & Operations and direct reports to write goal plans that include on-going training initiatives. Schedule team meetings, set agendas, set up project timelines.
Operational Support:
Work alongside the wireless network engineering team to implement new and emerging network technologies across campus. This is inclusive of high density wireless deployments, emerging WiFi technologies, and life safety LMR systems. Work with the infrastructure network engineering team to ensure wireless infrastructure design takes into account the needs and capabilities of the wired network inclusive of backbone, core, border networks, and firewalls. Regularly interface with other internal and external stakeholders across campus to ensure proper alignment of selected technologies to avoid implementation of disparate network environments.
Financial Oversight:
Responsible for wireless network equipment and staff salary planning and budget creation. Responsible for renew and replace cycles, as well as planning for purchasing new equipment to support ever changing network services. Plan and budget for new FTE/temporary positions and salary upgrades for existing positions. Track budget line items for fiscal year spending and adjust accordingly. Track assets, align purchases to budgets, track purchases, research and ensure proper maintenance and support contracts are in place. Coordinate with OIT finance office for financial oversight.
Process Improvements:
Review existing processes to determine areas for improvement, including equipment maintenance and tracking, On-Call procedures, network monitoring and alerting processes, customer service engagements, documentation and knowledge base updates.
Customer Service:
Monitor service and incident requests for duration and quality completion. Meet regularly with internal and campus stakeholders to understand their needs and ensure network services are providing value and meeting established objectives and business requirements. Resolve escalated customer service issues in a timely manner. Oversee daily work within unit including identification and facilitation of request and incident management.
Documentation:
Ensure departmental and networking documentation is created and available in the OIT knowledge base portal. Ensure updates are occurring and are valid based on technology improvements. Collaborate with network engineers and technical writers to ensure program is ongoing.
Professional Development:
Maintain proficiency and acquire new technical knowledge by reading technical journals, manuals, newsgroups and websites. Attend seminars and conferences, participate in discussions with colleagues and consult with vendors and industry peers. This position will identify and elect training opportunities that provide support for common service areas or future technologies It is also responsible for identifying personal and team opportunities for targeted or participatory continuous improvement and knowledge development in identity and access or relevant service and support topics.



 

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