Education Coordinator

Harvard University

Boston, MA

ID: 7074838
Posted: February 5, 2021
Application Deadline: Open Until Filled

Job Description

Job Summary

Under the direction of the Senior Education Manager for the office of Postgraduate Medical Education (PGME), this individual will work with Education Managers on the curriculum and student management of assigned blended learning programs and assist with all aspects of curriculum production and student management.

Job-Specific Responsibilities

Work with Education Managers to manage no less than 3, 6- or 12-month longitudinal, blended-learning (on-line and in-person) programs with an international enrollment of up to 75 - 100 students that include three multi-day workshops (online, or in person in London, Boston, and other program sites) and either 26 or 45 weeks of ongoing, on-line coursework, webinars, and tutorials.
Serves as primary course coordinator, planning and scheduling webinars, coordinating content with the Education Team, and as acting as liaison for internal and external constituencies, including students, faculty, teaching assistants, and administration.
Work with Operations to deliver the workshop curriculum and materials production for new and existing programs. Work effectively within a culture inclusive of individuals with diverse backgrounds, styles, abilities, and motivations, and appreciate and leverage the capabilities, insights, and ideas of all individuals.

Job Duties:
Enrollment Management: works with Admissions Coordinator in the daily and long-term planning of admissions and registration for assigned programs.

Curriculum Delivery: In collaboration with Education Managers and program faculty, education coordinators update course curriculum, including online and workshops, track development of agendas and educational materials for the workshops; distribute materials to participants and advise participants regarding materials they must purchase personally; facilitates delivery of curriculum to workshop participants and oversees coordination with on-site hosts and marketing and events manager to ensure success.

Maintains online course material library and scheduling of curriculum materials including assignments; coordinates preparation of on-line course material and preparing materials for uploading to the courses' websites.

Manages and process for payment(s) of fees for services rendered (honoraria, payroll, temp, etc.) and prepares necessary paperwork for payment on a timely basis.

Works with Education Managers to modify and update online curriculum as needed throughout the course. Prepares materials for uploading and ensures they are available to all students and faculty on a timely basis. Manages systems for monitoring student progress and engagement; prepares and distributes students' certificates upon successful completion of the program in coordination with logistics.

Interacts with students from various sites globally, answering and/or triaging questions, coordinating requests for meetings with faculty and Education Managers.

Coordinates regular webinars and web-based office hours for students in various time zones with faculty; ensures that all technical questions are answered and that each student is able to access webinars and office hours; ensures that webinars are recorded and uploaded to the Learning Management System. Serves as backup webinar facilitator.

Distributes, and compiles on-line satisfaction and learning surveys for each workshop and the courses in general. Assists in identifying key areas for improvement and recommends appropriate changes.

Student Support: Serves as primary student contact after program acceptance. Ensures continuity of experiences; meet with international students to troubleshoot/advise on program questions; prepares letters of enrollment, workshop attendance, verification letters for students;

General Support: Work with Education Team to ensure that all webinars are staffed, on-site workshops are staffed, and the Associate Director, Executive Director, and Senior Education Manager are prepared for workshops.


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