Associate Director of Student Financial Services & Operations

Ball State University

Muncie, IN

ID: 7075054
Posted: February 12, 2021
Application Deadline: March 1, 2021

Job Description

Bursar & Loan Administration
Associate Director of Student Financial Services & Operations
Ball State University

Ball State University’s Bursar & Loan Administration seeks an Associate Director of Student Financial Services and Operations. This position will oversee the day-to-day operations of cash collections and the tax intercept program. Using excellent customer service skills to help students maintain good financial standing that will allow them to continue their educational pursuits.

Minimum Qualifications: Bachelor’s degree from an accredited institution. At least five years of customer service experience in a financial institution or university setting. Experience with conflict resolution in a workplace setting; supervisory experience. Demonstrated commitment to providing excellent customer service; skilled in effectively managing confrontational situations; must possess excellent communication skills; proficient in Excel.

Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.

Preferred Qualifications: Bachelor’s degree in business administration, accounting, or finance. University or financial institution experience with at least three years supervisory experience. Ellucian (Banner) ERP system experience, CASHNet, Argos and other report writing skills. Proficient in Access.

Apply online at: Include the following documents with your application: resume and cover letter. The option to upload transcripts is available. Original, official transcripts showing the highest related degree earner is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.

Review of applications will begin immediately and will be accepted through March 1, 2021.

Ball State University is located in Muncie, Indiana, approximately 45 miles northeast of Indianapolis. Approximately 21,000 undergraduate and graduate students enroll each year in diverse academic programs on and off campus. Our students come from all Indiana counties, all 50 states, and 68 countries to pursue knowledge in seven academic colleges offering 190 undergraduate majors, 130 undergraduate minors, 140 graduate programs and 200 study abroad programs.

The Ball State way is rooted in the Beneficence Pledge – a commitment to excellence in teaching and scholarship, honesty and integrity, social responsibility, gratitude and valuing the intrinsic worth of each member of our community. Ball State students, faculty and staff are empowered in a culture that believes in them and demands they believe in themselves. They are partners in an innovative, immersive approach to education. They are supported by living and learning facilities that enable intellectual curiosity. We graduate scholars who are changing the world, and we’ve dedicated our University to do the same.

The university offers an excellent wellness program and extensive benefits offerings to include a generous paid time off package and paid parental leave. For further information regarding benefits please visit:

Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status or any other legally protected status.

At Ball State University, we recognize inclusive excellence as an integral endeavor to fulfill our University’s mission and our strategic plan. We recruit, support, and retain a diverse population of students, faculty, and staff. We encourage and reward diversity of thought. We promote a work environment that encourages and rewards innovation and creativity. We pledge to keep Inclusive Excellence at the highest level of institutional importance and as a foundation in all that we strive to do. Our over-arching goal for Inclusive Excellence is to adopt a university-wide Inclusive Excellence approach to academic, administrative support, and service functions of the university. We believe Inclusive Excellence must be infused in every step we take.


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