Office Assistant and Receptionist

Ball State University

Muncie, IN

ID: 7075329 (Ref.No. BSUhttps://bsu.peopleadmin.com/postings/24010)
Posted: February 20, 2021
Application Deadline: Open Until Filled

Job Description

Perform secretarial, clerical and receptionist duties within Housing and Residence Life; assist office personnel with answering multi-line phone, assisting with incoming questions, greeting in-person customers and processing paperwork.
The Department of Housing and Residence Life has an exciting opportunity to join the team as an Office Assistant and Receptionist. Come join a dynamic department with a welcoming atmosphere. This full time opportunity comes with a generous benefits package.

Job Function:

Perform secretarial, clerical and receptionist duties within Housing and Residence Life; assist office personnel with answering multi-line phone, assisting with incoming questions, greeting in-person customers and processing paperwork.

Minimum Education:

High school graduate or equivalent (GED).

Preferred Education:

Up to eighteen months of specialized training in office administration, secretarial science, or related field.

Minimum Experience:

Over one through three years of general office experience.

Preferred Experience:

Prior experience as a receptionist; excellent customer service skills and telephone etiquette; knowledge of microsoft office.

Duties and Responsibilities:

  • Answer and direct telephone calls; respond to telephone, written, and personal requests for residence hall applications, residency exemptions, policies, contracts, rentals, meal plans, and accommodations as they apply to housing.
  • Receive, sort, and distribute mail and deliveries.
  • Transcribe and translate housing after-hours voice mail messages daily and distribute to leadership team and supervisors.
  • Process contract appeals; distribute appeal requests to committee members; track and record committee members responses; create final letter incorporating all responses and appeal information; pass letter to Director for final decision; create and implement spreadsheets to track appeals.
  • Monitor use of copy/fax machines and maintenance required.
  • Assist in viewing housing applications and contracts in order to be able to assist incoming questions
  • Maintain accurate files and necessary paperwork
  • Serve as back-up for administrative needs as directed
  • Perform other related duties and projects as assigned.
  • Maintain regular and predictable attendance.


At Ball State University, we recognize inclusive excellence as an integral endeavor to fulfill our University’s mission and our strategic plan. We recruit, support, and retain a diverse population of students, faculty, and staff. We encourage and reward diversity of thought. We promote a work environment that encourages and rewards innovation and creativity. We pledge to keep Inclusive Excellence at the highest level of institutional importance and as a foundation in all that we strive to do. Our over-arching goal for Inclusive Excellence is to adopt a university-wide Inclusive Excellence approach to academic, administrative support, and service functions of the university. We believe Inclusive Excellence must be infused in every step we take.



 

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