Student Information Service Business Lead

University of Leeds

Leeds, United Kingdom

ID: 7076698 (Ref.No. SESSO1172)
Posted: April 2, 2021

Job Description

This secondment opportunity is open to employees of the University of Leeds employed within the Student Education Service only

Are you committed to delivering exceptional customer service?  Do you have experience of developing, leading and managing a team, effectively planning and directing resources to meet key priorities and challenges? 

Reporting to the Head of Student Support, you will work in close partnership with a range of professional services and academic leaders within the University to shape, develop and deliver a first-class enquiry service for students, and to ensure that they can access the information and resources they need. Key to the role is a commitment to service excellence, as outlined by the Service Excellence Framework quality standards, the ability to devise and implement innovative and practical solutions for service delivery, and a talent for building good working relationships and trusted, positive partnerships. You will be capable of bringing a range of stakeholders together and influencing them to ensure alignment of activities to meet strategic priorities. You will establish a culture of continuous improvement and will identify and implement opportunities to streamline and harmonise processes, to raise quality standards and work towards a sector leading student enquiry service.

As Business Lead, you will act as the day-to-day lead for the service as it develops towards 2020-2021, working closely with the Student Lifecycle Programme team.

To explore the post further or for any queries you may have, please contact: 

Chris Warrington, Contact via MS Teams, email: 

Please note: If you are not a British or Irish citizen, from 1 January 2021 you will require permission to work in the UK. This will normally be in the form of a visa but, if you are an EEA/Swiss citizen and resident in the UK before 31 December 2020, this may be your passport or status under the EU Settlement Scheme.

Please note: Due to the current Government Coronavirus lockdown and social distancing measures, the interviews for this role are likely to be conducted remotely using Microsoft Teams or Zoom.  It is also expected that relevant work within these roles may be done remotely, within the UK, while these restrictions remain in place.

Location:  Leeds - Main Campus
Faculty/Service:  Student Education Service
School/Institute:  Student Operations
Category:  Professional & Managerial
Grade:  Grade 8
Salary:  £41,526 to £49,553 p.a.
Post Type:  Full Time
Contract Type:  Fixed Term (Secondment opportunity for 1 year)
Release Date:  Wednesday 31 March 2021
Closing Date:  Monday 19 April 2021
Reference:  SESSO1172

The University community is made up of a wide range of people with diverse backgrounds and circumstances, which we value and regard as a great asset. As part of our continued commitment to equality and inclusion, we strive to create an environment where everyone can reach their full potential and have a real opportunity to participate in and contribute to our activities.


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