Master Scheduler - Patient Business Services (90002121)

Baylor College of Medicine

Houston, TX

ID: 7077862 (Ref.No. 6799-en_US)
Posted: May 3, 2021
Application Deadline: Open Until Filled

Job Description


This position will be responsible for maintaining schedules of 130+ employees and communicating changes to agents and leaders as well as assists leaders with intraday staffing plans and needs. This position will drive how calls flow, when the calls is answered and by whom.

Job Duties

  • Responsible for daily tracking of staff and staff productivity.
  • Forecasting and creating daily schedules to ensure staffing is aligned with call volumes to meet college goal.
  • Must be done a month in advance.
  • Constant monitoring of all dashboards and communicating to stakeholders metric statuses.
  • Must be able to resolve staffing needs and gaps on all skills sets.
  • Identify and help in resolving technical issues.
  • Participates in testing of all agents skill sets and back up analysis with supplies when additional equipment is needed( headsets) / tools needed for all users central and non- central having the tools needed to perform daily duties.

Minimum Qualifications

  • High school diploma or GED. 
  • Three years of relevant experience.





Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.



Baylor College of Medicine fosters diversity among its students, trainees, faculty and staff as a prerequisite to accomplishing our institutional mission, and setting standards for excellence in training healthcare providers and biomedical scientists, promoting scientific innovation, and providing patient-centered care. - Diversity, respect, and inclusiveness create an environment that is conducive to academic excellence, and strengthens our institution by increasing talent, encouraging creativity, and ensuring a broader perspective. - Diversity helps position Baylor to reduce disparities in health and healthcare access and to better address the needs of the community we serve. - Baylor is committed to recruiting and retaining outstanding students, trainees, faculty and staff from diverse backgrounds by providing a welcoming, supportive learning environment for all members of the Baylor community.


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