Application Support Analyst

University of Leeds

Leeds, United Kingdom

ID: 7081224 (Ref.No. CSUIT1419)
Posted: July 16, 2021

Job Description

This role is open to current employees within the IT Service at the University of Leeds only (secondment opportunity)

Are you interested in utilising your experience in supporting a range of applications in a complex information systems environment? Are you an enthusiastic and driven individual with a desire to be part of an Application Support team delivering high quality IT services to effectively support a range of business critical systems?

Are you interested in utilising your experience in supporting a range of  education applications in a complex information systems environment? Are you an enthusiastic and driven individual with a desire to be part of an Application Support team delivering high quality IT services to effectively support a range of business critical systems?

Your role will be focused on providing support for a diverse range of existing services and applications, including responsibilities for effective incident, problem and request management. Your excellent communication skills will be utilised when working with a wide range of IT colleagues and users. You will be part of a team delivering support for services that underpin a range of business critical activities. Initially,the focus is the operational delivery and support of the university’s Lecture Capture and Media Management service. You will contribute to the development of new and existing key core services used by a range of business stakeholders, working closely with external suppliers, business change and IT change professionals to ensure systems support is fit for purpose and meets strategic and user requirements. 

You will utilise skills, knowledge and experience gained through working in an Application Support role to provide high quality proactive and reactive application support. You will work effectively, aligned to the software application lifecycle, ensuring effective communication and consultation with stakeholders and customers in delivering and maintaining provision of fit for purpose solutions. 

You will also be equipped and encouraged to work closely with other development and support teams to proactively improve systems through an agile framework - following sprint cycles to form effective delivery of user driven features from concept to release.

Working in a complex environment, your work as an Application Support Analyst will involve developing user documentation  in line with standard operating procedures to ensure alignment with industry best practice, IT standards and regulatory compliance. As an experienced member of the team you will be responsible for supporting, training, coaching and mentoring others.

To explore the post further or for any queries you may have, please contact: 

Sam Devis, IT Operational Leader (Application Support)

Email: S.Devis@leeds.ac.uk 


Please note: If you are not a British or Irish citizen, from 1 January 2021 you will require permission to work in the UK. This will normally be in the form of a visa but, if you are an EEA/Swiss citizen and resident in the UK before 31 December 2020, this may be your passport or status under the EU Settlement Scheme.

Location:  Leeds - Main Campus
Faculty/Service:  Professional Services
School/Institute:  IT
Category:  Professional & Managerial
Grade:  Grade 7
Salary:  £33,797 to £40,322 p.a.
Post Type:  Full Time
Contract Type:  Fixed Term (Secondment Opportunity for 12 months)
Release Date:  Wednesday 14 July 2021
Closing Date:  Wednesday 28 July 2021
Interview Date:  To be confirmed
Reference:  CSUIT1419


The University community is made up of a wide range of people with diverse backgrounds and circumstances, which we value and regard as a great asset. As part of our continued commitment to equality and inclusion, we strive to create an environment where everyone can reach their full potential and have a real opportunity to participate in and contribute to our activities.



 

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