IT Technologist – Help Desk Technician

University of Tennessee

Martin, TN

ID: 7081380
Posted: July 20, 2021
Application Deadline: Open Until Filled

Job Description

This position provides phone, email, and walk-in support for a variety of information technology related problems and questions. Support includes answering questions, troubleshooting problems, communicating policy, and teaching customers about software and hardware functionality. This position reports directly to the Director of Client Services and Support.

Minimum Qualifications
• Associate degree and 2 years demonstrated experience in a technical customer service setting, or an equivalent combination of education, training and experience. • Strong customer service skills, including the ability to explain complex technical concepts to a diverse group of users.
• Excellent written and oral communication.
• Strong interpersonal, organizational, time management and team-building skills;
• Demonstrated experience writing and following technical documentation.
• Ability to lead and participate in group discussions.
• Ability to coordinate and maintain a variety of projects with significant degree of independence.
• Possess strong problem solving skills, including the ability to identify relationships when solving problems;
• Work independently, volunteer and take ownership of problems and projects, and work in a fast-past noisy environment.
• Ability to research new technologies and make recommendations for support.
• Learn and use new technologies and make decisions under pressure.
• Working technical knowledge of personal computers (including parts and equipment knowledge), Windows and Mac operating systems, web browser troubleshooting, and other software applications.
• Knowledge of computer networking and DNS/DHCP.
• Experience with MS Office products for Windows and Mac.
• Experience with email clients is required.

Preferred Qualifications
• General knowledge of enterprise networking.
• Familiarity with Active Directory, Banner, SharePoint, mapped network drives, knowledge of computer and account security.
• Experience with Outlook with Exchange
• Previous Help/Service Desk or Technical Repair experience

Application Process: Qualified applicants must apply online and attach a cover letter and resume
Application Deadline: Review of applicants will begin immediately and continue until a candidate has been selected
Salary commensurate with education and experience
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