Digital Service Delivery Lead

University of Leeds

Leeds, United Kingdom

ID: 7081402 (Ref.No. MHNCC1298)
Posted: July 21, 2021

Job Description

Are you a highly organised and experienced project or service manager with experience within a digital context? Are you passionate about the potential of digital to transform health inclusion? Do you enjoy connecting with diverse stakeholders and service users? The National Institute of Health Researcher’s (NIHR) Clinical Research Network (CRN) are seeking a new Digital Service Delivery Lead to deliver our flagship Be Part of Research service.  

The NIHR is the nation's largest funder of health and care research and we provide the people, facilities, and technology that enable research to thrive.  As part of the NIHR, the Clinical Research Network supports hundreds of thousands of members of the public and patients each year to take part in health and care research that can transform treatment and outcomes. The research supported by the CRN is embedded within the NHS and social care settings and a core part of our mission is ensuring that all communities are able to benefit from participating in research, and from the outcomes of research. 

The Be Part of Research online service educates the public about health and care research in the UK and enables the public to find information about health and social care research taking place right now in the UK. The COVID-19 pandemic has seen rising public interest in research and the Be Part of Research now supports on average, around a hundred thousand users a month to begin or continue their journey in research. 

The Digital Service Delivery Lead is responsible for the day to day delivery of this important online service. This role will suit a process driven individual with the ability to respond to urgent issues and oversee longer term projects. The role will supervise- through a matrix management system- junior colleagues who support core functions within the service, therefore a collaborative and facilitative approach is essential. The post holder will need experience with google analytics and using Content Management Systems but in depth technical development skills are not required as we work closely with an external development team. Experience in an agile digital environment is highly desirable as the post holder will be involved in problem solving, supplier coordination, managing the product backlog and supporting service development sprints. As the Senior Product Manager will be overseeing large scale development of the service, the post holder will need to be able to work independently.  

To explore the post further or for any queries you may have, please contact: 

Emma Maker, Senior Product Manager

Tel: +44 (0) 7880 471377


The University of Leeds is committed to providing equal opportunities for all and offers a range of family friendly policies. The University is a charter member of Athena SWAN and holds the Bronze award. We will be happy to consider job share applications and are committed to flexible working for all our employees.


Location:  Leeds or London
Faculty/Service:  Faculty of Medicine & Health
School/Institute:  NIHR CRNCC
Section:  NIHR CRN - Leeds or London Office
Category:  Professional & Managerial
Grade:  Grade 7
Salary:  £33,797 to £40,322 p.a.
Working Time:  1.0 Full Time Equivalent
Post Type:  Full Time
Contract Type:  Fixed Term (until March 2023 due to external funding)
Release Date:  Tuesday 20 July 2021
Closing Date:  Tuesday 03 August 2021
Reference:  MHNCC1298

The University community is made up of a wide range of people with diverse backgrounds and circumstances, which we value and regard as a great asset. As part of our continued commitment to equality and inclusion, we strive to create an environment where everyone can reach their full potential and have a real opportunity to participate in and contribute to our activities.


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