Senior Coordinator, Patient Support Services - Surgery - General Thoracic (90007176)

Baylor College of Medicine

Houston, TX

ID: 7081443 (Ref.No. 7904-en_US)
Posted: July 21, 2021
Application Deadline: Open Until Filled

Job Description


The Division of General Thoracic Surgery is seeking a Senior Coordinator, Patient Support Services position who will service Faculty Group Provider members by taking primary responsibility for clinical processes, which includes coordination of patient surgery schedules, appointments for office visits, tests and procedures, monitoring patient financial clearance, and block schedule maximization. The position will proactively communicate any challenges or delays to the patient or provider to avoid unnecessary reschedule or cancellation of care. Additionally, the job performs preoperative and postoperative data entry, chart assembly, and communicates vital scheduling and testing information to patients. The ideal candidate should be proactive, thorough and give great attention to detail while also taking full responsibility for the team's work load in partnership with clinic team members.

Job Duties

  • Coordinates with Baylor St. Luke's Medical Center and diagnostic imaging facility staff to schedule patient surgeries, tests, or procedures.
  • Communicates to patients pre-operative instructions and requirements for medical clearance; may address financial issues or insurance authorization delays regarding surgeries or procedures.
  • Assembles medical records and insurance information for patient appointments.
  • Provides administrative support for physicians as needed, including active communication on any changes in patient financial or testing status that will impact treatment timeline.
  • Develops and implements patient registration and scheduling guidelines.

Minimum Qualifications

  • High School diploma or GED.
  • Four years of relevant experience.

Preferred Qualifications

  • Experience with EPIC.
  • Experience with insurance verification is useful, but not required.
  • MA Certication is useful, but not required.






Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.



Baylor College of Medicine fosters diversity among its students, trainees, faculty and staff as a prerequisite to accomplishing our institutional mission, and setting standards for excellence in training healthcare providers and biomedical scientists, promoting scientific innovation, and providing patient-centered care. - Diversity, respect, and inclusiveness create an environment that is conducive to academic excellence, and strengthens our institution by increasing talent, encouraging creativity, and ensuring a broader perspective. - Diversity helps position Baylor to reduce disparities in health and healthcare access and to better address the needs of the community we serve. - Baylor is committed to recruiting and retaining outstanding students, trainees, faculty and staff from diverse backgrounds by providing a welcoming, supportive learning environment for all members of the Baylor community.


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