Systems Support Analyst

Texas State University

San Marcos, TX

ID: 7082667
Posted: August 10, 2021
Application Deadline: Open Until Filled

Job Description

Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.
Required Qualifications

· Critical thinking
· Experience testing programs (e.g., system updates)
· Problem solving experience
· Attention to detail
· Excellent customer service experience
Preferred Qualifications
Preferred Qualifications

· Bachelor’s degree
· Analytical skills
· Experience writing queries in SQL or PL/SQL
· Problem-solving skills
· Ellucian/Banner systems experience
· Scholarship management systems experience
· Financial aid and/or scholarships experience
· Highly effective communication skills (including presentations/training)
· Interpersonal skills
· Organization skills
· Demonstrated initiative
· Ability to work under pressure
Job Description
Financial Aid and Scholarships at Texas State University seeks a systems support analyst and financial aid professional to maintain and enhance the Scholarship Management System.

Job Description

Reporting to the Assistant Director of Financial Aid and Scholarships, the Systems Support Analyst is responsible for the day-to-day operations of the Scholarship Management System and other related IT systems (e.g., Ellucian/Banner-Financial Aid) within Financial Aid and Scholarships. In addition, this position is charged with providing analysis of future system business needs, effectively developing and executing a plan to implement system enhancements, performing quality control measures to address system compliance, and ensuring data integrity. The Systems Support Analyst is also responsible for providing system data and related reports, as well as conducting job-related research.
Job Duties
Job Duties

The Systems Support Analyst will work collaboratively with financial aid staff, IT staff, and other departments to maintain the scholarship processes in the Scholarship Management System. This position is responsible for the design, coding, testing, implementation, maintenance, and support of software and reports. The Systems Support Analyst must also keep abreast of all pertinent Scholarship Management System and related IT system updates, as well as federal and state aid regulatory changes, to ensure compliance, excellent customer service, and business efficiency.
Additional Information to Applicants
You will be required to provide a document detailing how you meet each of the required qualifications. This should be attached as the Additional Document.

Occasional overnight travel and work beyond normal 8-5 business hours may be required during peak business periods.
Legal and Required Notices
Texas State University is an Equal Employment Opportunity/Affirmative Action Employer, committed to inclusive thought and action in support of our diverse community. Individuals from historically underrepresented groups and all those who share our commitment to inclusivity and passion for the strength of our diversity are strongly encouraged to apply.

Employment with Texas State University is contingent upon the outcome of record checks and verifications including criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.

Texas State University is a tobacco-free campus. Smoking and the use of any tobacco product will not be allowed anywhere on Texas State property or in university owned or leased vehicles.

Texas State University is a member of the Texas State University System. Texas State University is an EOE.

Texas State is committed to increasing the number of women and minorities in administrative and professional positions.

Why work @ Texas State?
• Amazing health insurance: various coverage options starting your first day of employment for full-time employees with Texas State paying 100% of the employee premium and 50% for your dependents!
• Generous paid time off: vacation, holidays, sick days and many more!
• Excellent work life balance resources: mother and family-friendly resources in addition to a comprehensive FREE wellness program
• Great training and development opportunities: choose from a variety of classroom and online course offerings, learning resources, certifications, and employee educational support programs.
• An inclusive Bobcat community: join our many social networks offered on and off-campus
• Retirement peace of mind: TRS pension, retirement plans and voluntary saving options with generous employer contributions

By joining the Texas State Bobcat team, you’ll be a part of one of the most beautiful, diverse, and growing universities in the nation.


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