Operational Leader (Client Support)

University of Leeds

Leeds, United Kingdom

ID: 7084788 (Ref.No. CSUIT1441)
Posted: September 7, 2021

Job Description

This role is available to current employees within IT at the University of Leeds only.

Are you experienced in leading and developing a team? Do you have experience of working in end user or client computing support? Are you an enthusiastic and driven individual with a desire to provide excellent customer service? 

You will be primarily responsible for operational leadership of Client Support, Client Services within IT, delivering end user 2nd line support. Working with colleagues across IT, you will have responsibility for day to day leadership of colleagues through effective support, mentoring, coaching and management of workloads.  You will act as a point of escalation, as well as being experienced in the delivery of Client Support services incident management, request fulfilment and technical project delivery.

You will be able to guide, support and challenge colleagues in your team to ensure optimal resource allocation and prioritisation. You will have excellent communication and interpersonal skills, along with the ability to lead and manage others in line with the University’s Leadership Excellence Behaviours framework. 

To explore the post further or for any queries you may have, please contact: 

Emma Adams, Head of Front Line Services 

Email: E.Adams2@leeds.ac.uk

Please note: If you are not a British or Irish citizen, from 1 January 2021 you will require permission to work in the UK. This will normally be in the form of a visa but, if you are an EEA/Swiss citizen and resident in the UK before 31 December 2020, this may be your passport or status under the EU Settlement Scheme.

Location:  Leeds - Main Campus
Faculty/Service:  Professional Services
School/Institute:  IT
Category:  Professional & Managerial
Grade:  Grade 7
Salary:  £33,797 to £40,322 p.a.
Post Type:  Full Time
Contract Type:  Fixed Term (Secondment opportunity for 6 months)
Release Date:  Monday 06 September 2021
Closing Date:  Monday 20 September 2021
Reference:  CSUIT1441

The University community is made up of a wide range of people with diverse backgrounds and circumstances, which we value and regard as a great asset. As part of our continued commitment to equality and inclusion, we strive to create an environment where everyone can reach their full potential and have a real opportunity to participate in and contribute to our activities.


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