Software Delivery Technician

University of Leeds

Leeds, United Kingdom

ID: 7084830 (Ref.No. CSUIT1443)
Posted: September 8, 2021

Job Description

This role is open to current employees within the IT Service at the University of Leeds only.

Do you enjoy helping people with IT solutions? Are you passionate about IT and customer service? Do you have experience of working in a customer facing technical support role? 

Working with colleagues across IT, you will be responsible for delivering efficient, effective, consistent service-wide delivery of software services to end-user devices/environments, including purchasing, licensing, packaging & deployment. You will also be accountable for the delivery and development of operational processes to ensure business requirements are met.

You will act as a point of expertise in relation to software service, providing advice and guidance to the customers and working collaboratively with colleagues across IT in the ongoing development of software licencing and asset standards, processes and procedures.

You will be able to work autonomously, managing your own workload and supporting colleagues by providing advice, guidance, mentoring and training as appropriate. 

To explore the post further or for any queries you may have, please contact: 

Oliver Thomas, IT Operational Lead


Please note: If you are not a British or Irish citizen, from 1 January 2021 you will require permission to work in the UK. This will normally be in the form of a visa but, if you are an EEA/Swiss citizen and resident in the UK before 31 December 2020, this may be your passport or status under the EU Settlement Scheme.

Location:  Leeds - Main Campus
Faculty/Service:  Professional Services
School/Institute:  IT
Category:  Technical Support
Grade:  Grade 5
Salary:  £23,067 to £26,715 p.a.
Post Type:  Full Time
Contract Type:  Ongoing
Release Date:  Tuesday 07 September 2021
Closing Date:  Tuesday 21 September 2021
Reference:  CSUIT1443

The University community is made up of a wide range of people with diverse backgrounds and circumstances, which we value and regard as a great asset. As part of our continued commitment to equality and inclusion, we strive to create an environment where everyone can reach their full potential and have a real opportunity to participate in and contribute to our activities.


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