AV Technical Specialist

Harvard Medical School

Boston, MA

ID: 7084878
Posted: September 8, 2021
Application Deadline: Open Until Filled

Job Description

Job-Specific Responsibilities

The AV Technical Specialist is a hands-on position responsible for the audio-visual support spanning numerous classrooms and event/conference spaces in multiple buildings on the Harvard Medical School campus as well as for remote teaching and learning.

The AV support team may be engaged in video conferences, live streaming, live audiovisual event support, and video productions, ensuring presenters are aware of technology and ready prior to the start of events/presentations and support issues are taken care of in a timely manner. The AV Technical Specialist will also ensure quality assurance testing of AV equipment.

Troubleshooting advanced level audiovisual or computer-related problems in either hardware, software to HMS faculty, staff, and students, and hospital affiliates.
Support virtual meetings and events (e.g., set-up, on-site support for video calls, web conferencing, and streaming, etc.).
Assist in troubleshooting account related issues and the administration of the Harvard Zoom instance. (Account access, client audio/visual issues, escalation to Zoom support)
Assist external and internal stakeholders with the creation of multimedia presentations.
Assist in the training of IT staff and on Media Services technology support (i.e. web conferencing, video calling, streaming).
Setup room technology configurations (e.g. AV/IT needs for day of meeting, PowerPoint and other meeting technology/material uploading, troubleshoot issues, etc.).
Serve as an AV support escalator point for internal team members and IT as a whole.
Perform regular maintenance and system upgrades of AV/IT equipment ensuring all systems are fully operational and up-to-date.
In-room live presenter support. Troubleshoot digital signage solutions.
Catalog and maintain AV room inventory ensuring maintenance issues are logged and up-to-date. Assist in the updating of knowledge base materials/documentation, online resources, and on-demand video tutorials.
Assist in the testing and implementation of new AV solutions.
Collaborates with other IT staff to diagnose and troubleshoot existing audiovisual issues, improve support and increase user satisfaction.
Work with management to provide feedback on process improvement and best practices in audiovisual technology use.
Working on special projects as assigned.

Basic Qualifications

College degree strongly preferred. High school graduate or equivalent with data processing training, computer operations training, or experience in a multi-operation system or production control environment preferred.

Three or more years related experience in relevant technology training both online and in-person. CTS certification recommended.

Additional Qualifications and Skills

Self-starter with experience in audiovisual technology or computer science preferred.
Familiarity with event management systems such as EMS preferred.
Experience with education technologies (audience response, survey tools) and computer platforms is highly preferred.
Familiarity with service management software (ServiceNow) for tracking issues.
Experience editing websites and creating multimedia content and other learning modules using authoring tools (Camtasia) are beneficial.
Prior experience in audiovisual technology, as well as familiarity working within an educational environment, is desirable.
Standard shift begins at 7 am or 8 am and may change based on coverage needs. Evenings and weekend hours may also be required.
Proficiency in operational and maintenance support for AV presentation, production, and video collaboration systems such as Cisco telepresence and Zoom, Webex, Biamp, Creston/Extron, Panopto, Mediasite.
Experience with Windows and Mac-based computers for desktop support. Familiarity with PTZ cameras and broadcast switchers beneficial.
Excellent communication skills, both written and oral, and enthusiasm and empathy for those who struggle to acquire technological audiovisual competencies.

Additional Information

Please note that we are currently conducting a majority of interviews and onboarding remotely and virtually. We appreciate your understanding.

We are committed to cultivating an inclusive workplace culture of faculty, staff, and students with diverse backgrounds, styles, abilities, and motivations. We appreciate and leverage the capabilities, insights, and ideas of all individuals. Harvard Medical School Mission and Community Values

Harvard University offers an outstanding benefits package including:
Time Off: 3 - 4 weeks paid vacation, paid holiday break, 12 paid sick days, 12.5 paid holidays, and 3 paid personal days per year.
Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.
Retirement: University-funded retirement plan with full vesting after 3 years of service.
Tuition Assistance Program: Competitive tuition assistance program, incredibly affordable classes directly at the Harvard Extension School, and discounted options through participating Harvard grad schools.
Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.
Wellness options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation, and complementary health services.
Harvard access to athletic facilities, libraries, campus events, and many discounts throughout metro Boston.
The Harvard Medical School is not able to provide visa sponsorship for this position.

Harvard Medical School strives to cultivate an environment that promotes inclusiveness and collaboration among students, faculty and staff and to create new avenues for discussion that will advance our shared mission to improve the health of people throughout the world.