Application Support Analyst (Microsoft 365: Security)

University of Leeds

Leeds, United Kingdom

ID: 7085096 (Ref.No. CSUIT1438)
Posted: September 10, 2021

Job Description

Are you looking for a role which will contribute to global change? Are you interested in utilising your experience in supporting a range of Microsoft applications in a complex information systems environment? Are you an enthusiastic and driven individual with a desire to be part of an Application Support team delivering high quality IT services to effectively support a range of business critical systems? 

The University of Leeds is one of the top 100 universities in the world and University of the Year 2017, as named by The Times and The Sunday Times Good University Guide. Established in 1904, we have a strong tradition of academic excellence, reflected in first-class student education, along with world-leading research that has a real impact around the globe.

As we embark on an ambitious Digital Transformation, we are investing in our IT service which is key to developing our learning and research capability as we strive to collaborate across the globe, tackling global issues.

You will use your experience of implementing and securing Microsoft Information Protection tools, along with an understanding and ability to maintain existing M365 applications including, but not limited to; SharePoint Online, OneDrive and Teams to contribute to new and existing projects to define future business requirements for the next generation of collaborative work tools, as part of the University’s strategy.

Your main focus will be providing support and maintenance for the diverse range of existing Microsoft services and 365 applications within the Application Support IT team, initially focusing on the Security, Governance and Compliance components available within the Microsoft 365 suite. Your excellent communication skills will be utilised when working with a wide range of IT colleagues and users. You will be a key part of the team delivering support and transformation for services that underpin a range of business critical activities. You will contribute to the development of new and existing key core services used by a range of business stakeholders, working closely with business change and IT change professionals to ensure systems support is fit for purpose and meets strategic and user requirements. 

You will utilise skills, knowledge and experience gained through working in an Application Support role to provide high quality proactive and reactive application support. You will work effectively, aligned to the application portfolio lifecycle, ensuring effective communication and consultation with stakeholders and customers in delivering and maintaining provision of fit for purpose solutions.

To explore the post further or for any queries you may have, please contact: 

Jim Bird, Application Support Manager


Please note: If you are not a British or Irish citizen, from 1 January 2021 you will require permission to work in the UK. This will normally be in the form of a visa but, if you are an EEA/Swiss citizen and resident in the UK before 31 December 2020, this may be your passport or status under the EU Settlement Scheme.

Location:  Leeds - Main Campus
Faculty/Service:  Professional Services
School/Institute:  IT
Category:  Professional & Managerial
Grade:  Grade 7
Salary:  £33,797 to £40,322 p.a.
Post Type:  Full Time
Contract Type:  Ongoing
Release Date:  Friday 10 September 2021
Closing Date:  Sunday 26 September 2021
Reference:  CSUIT1438

The University community is made up of a wide range of people with diverse backgrounds and circumstances, which we value and regard as a great asset. As part of our continued commitment to equality and inclusion, we strive to create an environment where everyone can reach their full potential and have a real opportunity to participate in and contribute to our activities.


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