ASSOCIATE NETWORK MANAGER I/II/III

Central Michigan University

Mount Pleasant, MI

ID: 7085342
Posted: September 15, 2021
Application Deadline: Open Until Filled

Job Description

Position Summary
The Associate Network Manager is responsible for all aspects of the operation of the campus network, including installation, configuration, documentation, service records, troubleshooting, routine preventive measures, security, and stability. This position is part of a team supporting both wired and wireless networks on the main campus and CMU’s remote locations. This position is a primary resource for technical support and maintenance concerns; ensures that the network and related procedures adhere to organizational goals, values, and standards; and promotes excellent teamwork and communications with all team members.
Required Qualifications
Associate Network Manager I:
Associates degree or equivalent education & experience.
IT experience related to the installation, configuration, modification & support of networked systems.
Ability to maintain meaningful preventive maintenance schedules.
Familiarity of networking capabilities of various operating systems.
Working knowledge of the latest wireless technologies.
Knowledge of routing protocols.
Understanding of WAN technologies.
Ability to apply exceptional troubleshooting & communication skills, as well as the ability to interact successfully with the end user.
Positive interpersonal skills
Ability to communicate effectively & project a positive attitude.
Willing to be on call.
Ability to perform the essential functions of the position with or without reasonable accommodation.
Associate Network Manager II:
All the above qualifications, plus:
Bachelor’s degree, preferably in Computer Science or Information Systems, or equivalent education & experience.
Three years of relevant IT experience related to the installation, configuration, modification & support of networked systems.
Ability to partner with cross-functional teams to drive communications that minimize redundancy & promote effective standardization.
Experience with administration of one or more of low-complexity applications & one or more of high-complexity enterprise networked systems.
Experience in administering networked systems in a high-availability configuration.
Ability to work with user offices & subject matter experts in creating solutions using core supported systems.
Experience with identifying & mitigating information security risks for the network.
Ability to gather & analyze user needs & create specifications to meet user requirements.
Ability to participate in cross-functional teams to solve complex business or systems issues.
Ability to recommend & implement changes in development, maintenance & overall system standards.
Experience with scripting/programming to automate network tasks.
Associate Network Manager III:
All the qualifications of Associate Network Manager II, plus:
Bachelor’s degree, preferably in Computer Science or Information Systems, or equivalent education and experience.
Five years of relevant IT experience related to the installation, configuration, modification & support of networked systems.
Ability to assist with planning & strategy development around a service and its related systems.
Develops consistent and timely documentation.
Ability to establish priorities, show initiative in day-to-day activities, solve problems appropriately & work efficiently.
Experience with administration of two or more high-complex networked systems.
Advanced experience or knowledge in one or more scripting languages such as Ansible.
Seeks out opportunities for improvement & develops realistic proposals for implementation.
Consistently solicits input when making decisions or solving problems.
Consistent professionalism in working with faculty, staff & students.
Efficient & expedient resolution of incidents and service requests.
Consistent & outstanding reliability.
Leadership in regards to communication with stakeholders.
Proven ability to consistently perform above & beyond what is expected of an Associate Network Manager II.
Consistently demonstrates behavior that is consistent with CMU’s values & leadership standards.
Preferred Qualifications
Demonstrated ability of technical writing skills.
Experience working in higher education.
Experience with Palo Alto, Cisco Meraki, and Cisco ASA firewalls & other security technologies.
Working knowledge of access control lists (ACLs).
Experience with IDS/IPS technologies.
Experience with NetFlow applications.
Experience in setting up and troubleshooting VPN’s.
Experience with DNSSEC.
Experience with IPSEC.
Experience with IPv6.
Experience with VoIP & unified communications.
Experience with network access control.
Experience with F5 application load balancers.
Experience with Cisco & Aruba wireless systems.
Experience with Aruba Clearpass.
Experience with wireless troubleshooting.
Experience with database administration.
Experience with application development.
Demonstrated creative problem-solving skills.
Ability to perform under time deadline pressure.
Relevant industry certifications.
Duties & Responsibilities
Associate Network Manager I:
Responsible for installation maintenance & troubleshooting of network devices, such as switches and routers.
Manages the implementation of IT security procedures.
Utilizes software & hardware diagnostic tools to identify, diagnose & repair complex problems & factors effecting network performance and stability.
Maintains documentation regarding network configuration, operating procedures & service records relating to network hardware & software.
Supports students & staff on wired & wireless networks.
Associate Network Manager II:
All responsibilities of the Associate Network Manager I, plus:
Acts as internal & external consultant providing technical guidance in complex projects.
Analyzes present systems and procedures, recommends changes or improvements.
Defines requirement for improving or replacing systems.
Guides system development & implementation, sometimes acting as project manager.
Defines policy requirements for firewalls/router access control lists.
Performs related networking tasks, or assigns to appropriate staff.
Works with users in developing project requirements.
Organizes & prepares new/modified system proposal reports.
Develops ancillary technical manuals & documentation as appropriate.
Recommends best network/system/solutions for the job.
Develops automation of network systems.
Works closely with other college and departmental technicians & collaborating with other IT staff.
Associate Network Manager III:
All responsibilities of the Associate Network Manager II, plus:
Participates with faculty in research & instructional problem solving.
Teaches courses as needed either internally or externally on subjects within area of expertise.
May be responsible for advising administrative supervisor of needs regarding repair facilities and equipment available, of needs regarding the altering of preventive maintenance schedules & of needs regarding repair maintenance problems in general.
Participates in long & short-range technology planning.



 

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