Senior Clinical Applications Associate - Office of Information Technology - Clinical Servic

Baylor College of Medicine

Houston, TX

ID: 7085381 (Ref.No. 8595-en_US)
Posted: September 15, 2021
Application Deadline: Open Until Filled

Job Description


The Department of Information Technology at Baylor College of Medicine provides technology services, support and partnership in delivering key values to the mission of Baylor College of Medicine.The Senior Clinical Applications Associate performs project management and implementation activities for clinical systems related to the clinical practice and works primarily with Ambulatory applications; however, responsibilities are cross functional to support other clinical modules. This role rotates on-call and help desk tier 2 support. Information Technology offices are located at the Nabisco, McGovern Campus, in the Texas Medical Center.

Job Duties

  • Provides application/database analysis and support, system integration, interface integration or customized application solutions for clinical applications used throughout the Baylor clinical departments.
  • Designs, develops and maintains custom clinical content to enhance workflows and efficiency utilizing the electronic medical records system and/or application software as assigned.
  • Performs application monitoring and planning, utilization tracking and reporting.
  • Manages projects for enhancements and automation of clinical workflows.
  • Provides secondary support to team members to assist with supporting other application modules as needed.
  • Implements and supports system upgrades, enhancements, and modifications. Coordinates with Baylor-IT personnel and Baylor affiliated IT departments.
  • Acts as operational/data liaison with Baylor departments to identify and resolve operational workflows issues related to technology, and issues related to data, data integrity, and interfaces.
  • Provides technical and helpdesk support to Baylor clients and Baylor affiliated clients using or planning to use computing resources as needed.
  • Manages projects related to CareEverywhere, EpicCare Link and Epic Ambulatory Modules.
  • Collaborates with operational leaders to enhance Interoperatibility.

Minimum Qualifications

  • Bachelor's degree.  Four years of relevant experience may substitute for degree requirement. 
  • Four years of relevant experience.

Preferred Qualifications

  • Epic Certification.


The Clinical Team is a crossfunctional team that is responsible for supporting multiple Epic modules (Ambulatory, MyChart, Beacon, Willow, CareEverywhere, EpicCare Link) in collaboration with other Clinical Technology teams to support patient access, revenue and 3rd party integration and interfaces. The candidate must be willing to multitask, eager to learn and demonstrate accountability. They must have strong communication skills and demonstrate competence in communicating and conducting presentations and demonstrations with Operational leaders, physicians and clinical staff.

This role requires collaboration and teamwork and the ability to collaborate across IT teams.





Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.



Baylor College of Medicine fosters diversity among its students, trainees, faculty and staff as a prerequisite to accomplishing our institutional mission, and setting standards for excellence in training healthcare providers and biomedical scientists, promoting scientific innovation, and providing patient-centered care. - Diversity, respect, and inclusiveness create an environment that is conducive to academic excellence, and strengthens our institution by increasing talent, encouraging creativity, and ensuring a broader perspective. - Diversity helps position Baylor to reduce disparities in health and healthcare access and to better address the needs of the community we serve. - Baylor is committed to recruiting and retaining outstanding students, trainees, faculty and staff from diverse backgrounds by providing a welcoming, supportive learning environment for all members of the Baylor community.


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