Information Technology Analyst for Student Success

Ball State University

Muncie, IN

ID: 7085797 (Ref.No. BSU27179)
Posted: September 21, 2021
Application Deadline: Open Until Filled

Job Description

Provide expertise, direction, guidance, and support as a member of the Enterprise Project Support Office (EPSO) needed to ensure the ongoing best-practice implementation and deployment of enterprise technologies to support student retention and success. Work collaboratively with EPSO and functional unit team members to identify, select, implement, support and maintain enterprise-level technology solutions, particularly those technologies and systems that support student success and related strategic objectives. Provide in-depth technical services ranging from break-fix to systems integration, strategic technology planning, development, and design.

Ball State University Information Technology is seeking an Information Technology Analyst for Student Success.  In this role you will work with area functional team members to understand, build, support, manage and enhance our student success and retention processes.  You will partner with Online and Strategic Learning and IT support services to develop best-in-class training, support, and documentation to grow our student experience. If you are interested in this type of work, please apply.

Job Function:

Provide expertise, direction, guidance, and support as a member of the Enterprise Project Support Office (EPSO) needed to ensure the ongoing best-practice implementation and deployment of enterprise technologies to support student retention and success. Work collaboratively with EPSO and functional unit team members to identify, select, implement, support and maintain enterprise-level technology solutions, particularly those technologies and systems that support student success and related strategic objectives. Provide in-depth technical services ranging from break-fix to systems integration, strategic technology planning, development, and design.

Minimum Education:

Bachelor’s degree from an accredited college or university by date of appointment. 

Preferred Education:

Master’s degree in a technology or business-related program.

Minimum Experience:

At least two years working with information systems and one-year project management experience; demonstrated experience in providing technical analysis of complex business processes; ability to identify and create efficiencies and improvements of those processes including the impact of these process improvements. Ability to measure the impact of the process improvements.  

The position requires strong organizational and tracking skills, ability to communicate with campus leadership, faculty, staff, and students; ability to motivate departments and individuals to complete tasks within a timeframe, and a track record of complex project completion within timeline and budget.

Preferred Experience:

Five years of experience working in an IT environment and two years of project management experience with large multi-faceted projects at a higher educational institution providing technology solutions at a managerial or leadership level. Strongly prefer experience and/or training in higher education and student success/retention.

Duties and Responsibilities:

  • Together with EPSO and functional team members, relevant vendors, and client stakeholders, ensure the efficient, effective, and best-practice implementation of enterprise technologies and systems to support the strategic goals and objectives of the functional units.
  • Work closely with relevant technology vendors to explore and understand the evolving best-practice implementation of their solutions. Work with internal BSU teams to ensure the BSU deployment of these systems maximizes the potential benefit of these systems for Ball State. Work with functional unit leadership to help drive adoption of enhanced functions and features of these systems to optimize return on our investment in these solutions.
  • Coordinate technical aspects of enterprise systems implementations, deployments, and management to support student retention and success, working with other members of the EPSO and functional team to ensure optimal deployment and ongoing operation of these systems.
  • Serve as the technical system administrator for enterprise systems supporting student success and retention, and as the vendor liaison for the technical support and deployment of these systems.
  • Help coordinate the change management associated with the sunsetting of legacy systems or adoption of new systems and technology solutions that support retention and student success.
  • Create project workflows, communicate with all relevant parties on campus and off, including executive leadership, project leaders, and third-party vendors to ensure project is moving toward completion according to timeline.  Keep leadership informed of progress, communicate needs and completion of tasks to vendors, work with internal leaders to implement projects and communicate regularly on progress, setbacks, adjustments, and successes.
  • Develop and implement a training plan tied to each strategic initiative.  This includes identifying and securing trainers both on and off campus, developing a schedule, coordinating training with other programs on campus, implementing the training, conducting evaluations and data collection methods to determine efficacy of training, adjusting and adapting future training based on feedback, and developing additional trainings as needed.  
  • Conduct strategic, technical and process feasibility reviews of technology requests and proposed plans. Work with other EPSO and IT staff members to examine projected impact of all requests on existing technologies and processes.
  • In collaboration with functional units, perform efficiency analysis of existing business processes and identify areas for enhancement though technology automation and process refinement.
  • Maintain strong working relationships with other IT staff, functional unit staff, vendors, external service providers, consultants, and others to accomplish the responsibilities outlined herein.
  • As needed and directed by EPSO leadership, facilitate meetings with functional team members and/or IT resources to assess and support functional areas initiatives, projects or open incidents.
  • Keep EPSO leadership informed of progress, issues, and concerns, and escalate unresolved or critical issues to EPSO leadership as appropriate. 
  • Fully document the student success configuration and related integrations; Ensure data accuracy within the solution through regular quality control checking.
  • Develop and implement an evaluation and analysis plan for each project.
  • Perform other related duties as assigned.


At Ball State University, we recognize inclusive excellence as an integral endeavor to fulfill our University’s mission and our strategic plan. We recruit, support, and retain a diverse population of students, faculty, and staff. We encourage and reward diversity of thought. We promote a work environment that encourages and rewards innovation and creativity. We pledge to keep Inclusive Excellence at the highest level of institutional importance and as a foundation in all that we strive to do. Our over-arching goal for Inclusive Excellence is to adopt a university-wide Inclusive Excellence approach to academic, administrative support, and service functions of the university. We believe Inclusive Excellence must be infused in every step we take.



 

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