Associate Director of Admissions

Ball State University

Muncie, IN

ID: 7087879 (Ref.No. BSU27827)
Posted: October 26, 2021
Application Deadline: Open Until Filled

Job Description

In collaboration with the Associate Vice President of Enrollment Planning and Management and the Director of Admissions and Orientation and its leadership staff, assist the Office of Admissions and Orientation in meeting its enrollment goals by actively participating in recruitment and yield programming initiatives targeting prospective students and coordinating selected visit programs; supervise the welcome center staff and tour guides; collaborate with campus faculty and staff.

Job Function:

In collaboration with the Associate Vice President of Enrollment Planning and Management and the Director of Admissions and Orientation and its leadership staff, assist the Office of Admissions and Orientation in meeting its enrollment goals by actively participating in recruitment and yield programming initiatives targeting prospective students and coordinating selected visit programs; supervise the welcome center staff and tour guides; collaborate with campus faculty and staff.

Minimum Education:

Master’s degree from an accredited institution. 

Minimum Experience:

At least three years of relevant educational or outreach work experience.

Preferred Experience:

Five years of professional-level experience in related fields of admissions and/or higher education, supervision, work with Slate CRM, travel recruitment and territory management, marketing and communications. Experience working with underrepresented student populations. 

Duties and Responsibilities:

  • Manage the Welcome Center and develop processes for communicating with prospective students; coordinate and manage campus visits for prospective students and other campus guests; collaborate with departments on academic appointments, assure delivery and quality of service in providing daily informational presentations and tours for over 15,000 guests per year; assist professional staff if needed during travel season ; possess working knowledge and familiarity of high schools and high school counselors in assigned market area to include visit policy, enrollment history (into Ball State), and academic profile of each high school; provide support with targeted recruitment visits to feeder high schools, spring visits to attract high school juniors, by: making decisions with the Director of Undergraduate Admissions and other leadership regarding which schools to visit, making decisions independently regarding timing and scheduling of visits, performing appropriate follow-up, cultivating non-productive high schools, maintaining positive relationships with guidance professionals, and assessing market culture to meet enrollment goals; building and maintaining of campus visits in CRM and provide detailed monthly analytics for visits. 
  • Perform application file review by: exercising autonomy and sound judgment to review applicant files, making admission decisions, and performing appropriate follow-up. Create Slate queries and reports that are to be used as tools for professional staff. 
  • Represent the university to prospective students, their families, high school counselors, and other individuals and/or organizations involved with college selection process through group presentations, phone calls, e-mail, and one-on-one meetings; communicate with various audiences; counsel students and families; make decisions about appropriate follow-up; present positive and professional image of Ball State. 
  • Provide support with coordination and assessment of various admissions programs including on- and off-campus yield receptions, recruitment programs, and various special events (i.e. orientation, diversity, and transfer initiatives).  Utilize Slate for off and on campus recruitment & yield event reports to collect crucial data. Schedule academic appointments for guests and support other campus units through initiating interaction and appointments. Meet with departments annually to discuss their processes.
  • Supervise, schedule, and train professional and student staff; direct the recruiting, interviewing, hiring, training, scheduling and supervising an Assistant Director of Admissions, Coordinator of Information and Referrals and student staff; conduct performance evaluations each semester. 
  • In collaboration with the Director, make decisions regarding scheduling, planning, implementing, assessing, and evaluating campus visits; gather and analyze attendance data; use own judgment, troubleshoot and solve problems; electronically document detailed customer information relevant to each customer contact. 
  • Manage daily application file review and weekly exceptions reports. Serve as a member of various committees regarding applications (i.e. Exceptional Admissions Committee, EPM Safety Committee, etc.)

  • In collaboration with the Slate and Marketing teams, build and manage events within Slate for internal and external purposes. Collaborating with on and off-campus offices, departments, and staff to develop event management systems and communication pieces for all recruitment and yield events. 
  • Compile and synthesize detailed end of semester reports for Director; collaborate with other Associate Directors in conducting on-going research, evaluation, assessment, and planning of the Office of Admissions Welcome Center programs and services 
  • Participate in office leadership meetings.
  • Perform other related duties as assigned including working a flexible schedule e.g. weekends, evenings and overnights during travel. 


At Ball State University, we recognize inclusive excellence as an integral endeavor to fulfill our University’s mission and our strategic plan. We recruit, support, and retain a diverse population of students, faculty, and staff. We encourage and reward diversity of thought. We promote a work environment that encourages and rewards innovation and creativity. We pledge to keep Inclusive Excellence at the highest level of institutional importance and as a foundation in all that we strive to do. Our over-arching goal for Inclusive Excellence is to adopt a university-wide Inclusive Excellence approach to academic, administrative support, and service functions of the university. We believe Inclusive Excellence must be infused in every step we take.