Assistant Director for Operations

Ball State University

Muncie, IN

ID: 7087958 (Ref.No. BSU27849)
Posted: October 27, 2021
Application Deadline: Open Until Filled

Job Description

Manage the daily operations of the Student Center, including event reservations; building maintenance; custodial operations (three shifts 7 days/week); and student operations staff; liaison with some offices housed in the Student Center regarding day-to-day operations; personnel functions for custodial staff; and budget execution for areas of responsibility. Maintain a work schedule of days from Monday through Friday, with nights and weekends on an as needed basis.

The L. A. Pittenger Student Center at Ball State University is seeking to fill the position of Assistant Director of Operations. This position is part of the leadership team for the Student Center with responsibility over the evening and weekend management of the Student Center facility. This position manages custodial and maintenance services, coordinates with the facility reservations team, and provides management for large events in the Student Center. The Assistant Director of Operations supports student leaders and other event planners in the execution of their events. This position also has responsibilities pertaining to supervision of personnel, human resources, management, facility operations, and assisting the Director for Student Center and Programs in planning future facility upgrades and ensuring the building is continually providing a positive experience for guests.
 

Job Function:

Manage the daily operations of the Student Center, including event reservations; building maintenance; custodial operations (three shifts 7 days/week); and student operations staff; liaison with some offices housed in the Student Center regarding day-to-day operations; personnel functions for custodial staff; and budget execution for areas of responsibility. Maintain a work schedule of days from Monday through Friday, with nights and weekends on an as needed basis.

Minimum Education:

Bachelor's Degree from an accredited university or college.

Preferred Education:

Master's degree.

Minimum Experience:

At least one year of work experience in a college unions, building operations, or closely related field.

Preferred Experience:

At least two years of professional experience in college union administration or related field.

Duties and Responsibilities:

  • Provide support to the Director in the development and implementation of a comprehensive program regarding maintenance and appearance of the facility and grounds; work with Facilities Planning and Management, Purchasing Services, and other university offices in the performance of operations functions on a daily basis. Maintain a work schedule of days from Monday through Friday and nights and weekends on an as needed basis.
  • Supervise the Reservations Office, Custodial Staff, and Student Operations Staff to provide quality and timely service with all campus and off-campus guests that utilize Student Center facilities.
  • Coordinate technological services, including development of, maintenance of, and provision to clients.
  • Oversee day-to-day operations of the Student Center.
  • Provide supervision of evening and weekend events as needed.
  • Function as liaison with the Office of Conferences and Special Events regarding the utilization of meeting room space.
  • Coordinate the daily operational schedule with University Catering for catered events and related activities.
  • Monitor receipts and expenditures in areas of responsibility on a monthly basis.
  • Coordinate the personnel functions with Human Resources for all matters related to custodial staff.
  • Coordinate facility maintenance with Facilities Planning and Management.
  • Assign and review work, orient and train staff, and make recommendations in all areas related to supervision, including but not limited to interviewing and selection, compensation, discipline, performance appraisal, and training and career development of personnel.
  • Coordinate cash handling operations, including providing necessary back-up for preparing money bags, weekly counts, and conducting surprise audits of the department's vault.
  • Manage Equipment Inventory Control for department.
  • Evaluate, reassess, and rewrite operational procedures for Building Operations.
  • Maintain 24-hour access seven days a week and be on-call to resolve issues.
  • Perform other related duties as assigned.


At Ball State University, we recognize inclusive excellence as an integral endeavor to fulfill our University’s mission and our strategic plan. We recruit, support, and retain a diverse population of students, faculty, and staff. We encourage and reward diversity of thought. We promote a work environment that encourages and rewards innovation and creativity. We pledge to keep Inclusive Excellence at the highest level of institutional importance and as a foundation in all that we strive to do. Our over-arching goal for Inclusive Excellence is to adopt a university-wide Inclusive Excellence approach to academic, administrative support, and service functions of the university. We believe Inclusive Excellence must be infused in every step we take.