Coordinator, Patient Support Services - Urology (90002112)

Baylor College of Medicine

Houston, TX

ID: 7088114 (Ref.No. 9158-en_US)
Posted: October 29, 2021
Application Deadline: Open Until Filled

Job Description


This position works in our Special Procedures Laboratory. The position receives specimens, payments and manages patient appointments and schedules follow up visits. Responds to and assists physician with patient questions. Quite often they are required to go over information patients concerning treatment and/or surgery.

Job Duties

  • Schedules and manages all patient appointments for both internal and external physician referrals to the laboratory. 
  • Responsible for checking patients in and out, times of service collections.
  • Communicates effectively with physicians, clinical staff, and patients regarding status of results, any other concern for the laboratory.
  • Responds and assists management with any front desk laboratory related issues. 
  • Provides and explains laboratory educational material and consents to patients.
  • Monitors and manages all incoming faxes for the laboratory.
  • Rooms patients for specimen collection.
  • Answers all incoming calls to the laboratory, provides information to patients or takes detailed messages and conveys them to the appropriate party.
  • Provides varied, job-related administrative support to laboratory team.
  • Corresponds with patient business services. 
  • Receives patient specimen samples and deliver them to designated lab location for resulting from the lab technicians.
  • Assists arranging all transfers of sperm samples for the laboratory.
  • Assists with the monitoring and billing of sperm storage. 
  • Assists with the management and maintenance of all front desk logs for the laboratory. 

Minimum Qualifications

  • High school diploma or GED.
  • Two years of relevant experience.

Preferred Qualifications

  • Preferred Bilingual.
  • Basic Microsoft skills. 
  • Epic experience a plus.






Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.



Baylor College of Medicine fosters diversity among its students, trainees, faculty and staff as a prerequisite to accomplishing our institutional mission, and setting standards for excellence in training healthcare providers and biomedical scientists, promoting scientific innovation, and providing patient-centered care. - Diversity, respect, and inclusiveness create an environment that is conducive to academic excellence, and strengthens our institution by increasing talent, encouraging creativity, and ensuring a broader perspective. - Diversity helps position Baylor to reduce disparities in health and healthcare access and to better address the needs of the community we serve. - Baylor is committed to recruiting and retaining outstanding students, trainees, faculty and staff from diverse backgrounds by providing a welcoming, supportive learning environment for all members of the Baylor community.