Scheduling Specialist III - Surgery - General Thoracic (90007176)

Baylor College of Medicine

Houston, TX

ID: 7088714 (Ref.No. 9323-en_US)
Posted: November 9, 2021
Application Deadline: Open Until Filled

Job Description


The General Thoracic Division of the Michael E. DeBakey Department of Surgery at Baylor College of Medicine seeks a Scheduling Specialist III to join an elite team of scheduling professionals who build positive patient service relationships in a growing clinic. This position is highly involved in helping patients acclimate and prepare for the radiology and testing schedule requirements before and after surgical treatment of thoracic diseases. 

Job Duties

  • Answers phone calls and provides courteous and professional communication to patients by phone; routes patient calls.
  • Uses Epic scheduler system and other software applications to schedule, register, and coordinate patient appointments prior to clinic visits; maintains HIPAA guidelines.
  • Interacts with physicians, patients and their families, and all levels of staff and management.
  • Triages calls under the guidance of physician templates and clinical protocols.
  • Obtains and inputs complete patient information, including but not limited to demographics, insurance, guarantor, and clinical information.
  • Initiates financial clearance activities.
  • Schedules follow up appointments and treatment plans under the direction of faculty.
  • Interviews new patients via telephone prior to scheduling appointment.
  • Verifies insurance for new and established patients.
  • Schedules outpatient appointments, as requested.
  • Assists with preparation of agendas, materials, meetings, etc.
  • Assembles patient charts for next day visits; updates profiles on patients.
  • Calls patients to confirm or remind them of their appointments.
  • Clinic visit scheduling.
  • Laboratory test scheduling.
  • Radiology test scheduling.
  • Routine patient follow up calls.
  • Insurance verification.

Minimum Qualifications

  • High school diploma or GED.
  • Three years of relevant experience.





Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.



Baylor College of Medicine fosters diversity among its students, trainees, faculty and staff as a prerequisite to accomplishing our institutional mission, and setting standards for excellence in training healthcare providers and biomedical scientists, promoting scientific innovation, and providing patient-centered care. - Diversity, respect, and inclusiveness create an environment that is conducive to academic excellence, and strengthens our institution by increasing talent, encouraging creativity, and ensuring a broader perspective. - Diversity helps position Baylor to reduce disparities in health and healthcare access and to better address the needs of the community we serve. - Baylor is committed to recruiting and retaining outstanding students, trainees, faculty and staff from diverse backgrounds by providing a welcoming, supportive learning environment for all members of the Baylor community.