Scheduling Specialist III - Patient Business Services (90002121)

Baylor College of Medicine

Houston, TX

ID: 7088715 (Ref.No. 9329-en_US)
Posted: November 9, 2021
Application Deadline: Open Until Filled

Job Description


PRC Scheduler is a clinical support position that is required to answer patients calls which average 5,900 a month, 6,900 med sched messages, 500 my chart mesasges and an average of 3,000 bump patients from 30 to 120 days out.

Job Duties

  • Answers calls and schedules patients appointments.
  • Schedules, reschedules, and coordinates, patient appointments; schedules follow up appointments and treatment plans.
  • Triages potential new patients by working with internal algorithms and clinical staff.
  • Interviews new patients via telephone prior to scheduling appointment.
  • Registers patients in Epic system.
  • Verifies insurance for new and established patients.
  • Greets patients in clinic and answers questions.
  • Schedules surgeries, outpatient appointments, and admissions as requested.
  • Answers telephone and routes patient calls.
  • Maintains and updates current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
  • Assists with preparation of agendas, materials, meetings, etc.
  • Assembles patient charts for next day visits; updates profiles on patients.
  • Calls patients to remind them of their appointments.

Minimum Qualifications

  • High school diploma or GED.
  • Three years of relevant experience.

Preferred Qualifications

  • 3 plus years of EPIC or BCM scheduling.
  • Bilingual.
  • Customer service skills.
  • Ability to make decisions.





Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.



Baylor College of Medicine fosters diversity among its students, trainees, faculty and staff as a prerequisite to accomplishing our institutional mission, and setting standards for excellence in training healthcare providers and biomedical scientists, promoting scientific innovation, and providing patient-centered care. - Diversity, respect, and inclusiveness create an environment that is conducive to academic excellence, and strengthens our institution by increasing talent, encouraging creativity, and ensuring a broader perspective. - Diversity helps position Baylor to reduce disparities in health and healthcare access and to better address the needs of the community we serve. - Baylor is committed to recruiting and retaining outstanding students, trainees, faculty and staff from diverse backgrounds by providing a welcoming, supportive learning environment for all members of the Baylor community.