Scheduling Specialist II - Patient Business Services (90002121)

Baylor College of Medicine

Houston, TX

ID: 7089580 (Ref.No. 9427-en_US)
Posted: November 22, 2021
Application Deadline: Open Until Filled

Job Description

Summary

The Scheduling Specialist is responsible for creating a positive patient experience by accurately and efficiently scheduling patient appointments and entering incoming provider referrals. This includes adherence to department policies and procedures related scheduling duties.

Job Duties

  • Responsible for timely scheduling, provide callers with important information related to their appointment (i.e. Prep information for test, directions, order management etc.).
  • Verifies order/referral is complete and matches scheduled procedure. Includes indexing and exporting physicians orders to correct patient account.
  • Completes and accurately enters patient demographic information into Epic.
  • Reviews incoming referrals received via fax, email or referrals workque for completeness and follows up for additional information if necessary.
  • Interprets and coordinates ancillary tests and procedure orders in Epic received from non-BCM physicians.
  • Maintains and updates schedules ensuring that patients are scheduled accurately.
  • Obtains implant device identification cards for patients having ancillary tests performed.
  • Obtains cardiac clearances for patients that have implantable devices from external and internal referring physicians.
  • Schedules and reschedules translation services for patients that English is not their primary language.
  • Communicates with patients to ensure follow-through with referrals/orders.

Minimum Qualifications

  • High school diploma or GED.
  • One year of relevant experience.

 

 

Baylor College of Medicine requires employees to be fully vaccinated -subject to approved exemptions-against vaccine-preventable diseases including, but not limited to, COVID-19 and influenza.

 

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.

 9427

CA 



Baylor College of Medicine fosters diversity among its students, trainees, faculty and staff as a prerequisite to accomplishing our institutional mission, and setting standards for excellence in training healthcare providers and biomedical scientists, promoting scientific innovation, and providing patient-centered care. - Diversity, respect, and inclusiveness create an environment that is conducive to academic excellence, and strengthens our institution by increasing talent, encouraging creativity, and ensuring a broader perspective. - Diversity helps position Baylor to reduce disparities in health and healthcare access and to better address the needs of the community we serve. - Baylor is committed to recruiting and retaining outstanding students, trainees, faculty and staff from diverse backgrounds by providing a welcoming, supportive learning environment for all members of the Baylor community.